customer
Great customer service during my…
Great customer service during my enrollment process

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver.When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan.AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly.With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life.*Limitations and exclusions apply.
AFC Home Warranty (afchomeclub.com) has 517 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
Great customer service during my enrollment process
Marc D.
The customer service rep staying in touch but did not become overbearing in the sales process. He answered all my questions. I like that all your services are provided by those inside the US.
Catherine B.
I spoke with Richard Clemons, and he answered all my questions, and I immediately signed up. His mannerisms were kind and thorough. My sister recommended me to call him. Just today, I referred a fellow co-worker to Richard. So far, so good. Thank you.
Sherry H.
Sales rep actually did a side by side comparison with me at my own pace allowing me to take the lead, never interrupting, displaying extreme patience and thoroughly explaining each covered item. He allowed me to pick and chose covered items and even helped me chose the best plan for me.. and it wasn't even the most expensive plan. Honesty at its best!!!
David H.
Michael explained your program very well and was great with follow up.
customerGary
I am about to put in a dispute for this purchase. The only communication I have received is this review. I have it received any policy I.e. policy number or how to make claims. Tried to get the web to create an account but always fails to connect Update: Finally got into the web sight and got everything needed.
Jim F.
This Company is the master of limited coverage. If you are considering this Company, be sure to read the fine print. We inherited this Home Warranty through purchase of a house. NEVER would I renew.
Response from AFC Home WarrantyAug 20, 2025
Hi James, Thank you for your feedback. This warranty was transferred to you when you purchased the home, and claims are always processed according to the coverage terms. AFC Home Warranty provides broad protection on major systems such as HVAC and water heaters, while also offering added assistance for items like disposals and roofing. Many of our customers find the coverage for high-ticket repairs far outweighs the cost of the plan. If you’d like us to go over your coverage in detail, please contact us at [email protected] . Regards, AFC Home Warranty
customer
I think this company is owned by a person running it from her basement. No manners, no customer service at all. Do not sign up, because all they will do is come up for an excuses for not giving you service that you pay for.
Response from AFC Home WarrantyAug 20, 2025
Hi Katia, Thank you for your feedback. Your claim was reviewed under the coverage terms, which require preventative maintenance records for HVAC systems. In this case, AFC covered the service fee directly to the contractor, but without the required documentation, the repair itself could not be approved. If you’d like us to go over your coverage in detail, please reach out to [email protected] . Regards, AFC Home Warranty