Aetna Inc.Reviews of aetnabetterhealth.com

With my experience in dealing Aetna Better Health they do not even deserve one star. I was with Anthem HealthKeepers Plus for 12 years and couldn’t say enough good things about them. Unfortunately Bon Secours had planned not to renew their contract on October first. Many of many of my health providers are with Bon Secours. Afraid of losing them the week before the first I switched to Aetna

I have been on Aetna cardinal medicaid, I just moved to va beach from NoVa , I have heart issues plus 2 stents put in last May since Ive been here in va beach/norfolk are went thru their fraud list of cardiologists, could only find one, but 2 month waitng, the day of appointment, found they didn't accept Aetna anymore so called Aetna told them to find me 1 , I was done so they found me one but would make appointment until records were received. they recieved them but informed me they no long accept Aetna ins. My suggestion is find a new insurance provider these people lied to get a contract 6 years ago and still cannot run or update their provider list or keep physicians under contract. I do have to say every person I spoke to at Aetna was very polite , but that has nothing to do with actual help medically wise. Aetna has a way of making you feel like poverty stricken person from Africa with no hope for medical attention. Aetna just collect the money while people suffer because their system sucks , doctors are dropping Aetna like the plague I will be going to another insurer also the first chance I get. The main point here is Aetna doesn't really have a network of medical providers they seem to list in their provider lists , this is not just va beach, which is not that small of area, but compared to northern Virginia metro region, I had the same problems trying to find physicians in NoVa. I seem to think management isn't doing enough to keep doctors on their lists or updated them. l would not personally suggest Aetna to friends or family

I had an amputation on May 31, 2023 (over 7 months ago) and this company still will not approve my leg so that I can get back to work. They don't care that i have used all my savings and am close to losing everything. They don't care that i have NEVER missed a payment. They just keep denying me and delaying, in hops that I will give up. This is the single worst insurance provider I have EVER had the displeasure of dealing with. DO NOT USE THEM. They are only good for taking your money. You WILL lose money because of their shady business practices. It is that simple.

Rip-off insurance. I hadly write reviews. I called them and gave an urgent care address and they confirmed it was in network. After visiting the urgent care, they sent me 100% bill claiming it is out of network. I have even filed an appeal and they rejected it. They still have the call log I made before i visited the urgent care but decided to rip me off. Pure rubish insurance.

As a rendering provider we have submitted several applications to join this network all to no response, even when we are indicating that their patients are knocking our doors for services. They don't seem to care for their policy holders. Terrible outsource of their customer support staff. I was holding for 1 hour and 30 minutes with their provider's relationship line. Once they transferred from the Philippines or wherever the service center is located, the call ended up dropping. Very dissapointed.

I signed up with an Agent for Medicare Aetna advantage. I was told a certain medication I take every month would be free, when the first month rolled around they charged me $100 for the Medication, I filed a grievance which is a form to give us hope that something will be done when in reality their decision has been made well ahead of the grievance which was rejection, the med increased to $200/month I called back in vain all I can do is wait for open enrollment to get rid of these bloodsuckers. If anyone on the other end of the phone tells you to file a grievance tell them you'll get your lawyer instead, greivances are there to give us false hope, nothing else. Virginia Kennedy

i contacted the plan regarding sequestration payment that was not identified by service line as specified my Medicare. I was provided the information because i demanded that they provide a line item amount versus a overall amount. I then asked to speak with a provider service representative and was told we were out of network and no help was available. I asked the representative why do i have a check for a office visit if the provider is not in network. I asked the representative to check by the rendering provider and he was in network, I then asked how can the doctor's corporation not be in network but the doctor is in network since 2012... I signed the contract and payments are being sent to the corporation. The reason i actually called was because the sequestration was being taken as a single item versus a per line item as it is outlined in the Medicare guidelines. All that i was given was the e-mail address of the provider relations representative because they do not take calls. i have the Medicare job aid regarding sequestration and item 7 clearly proves my point, just tell me where to send so you can fix this issue.