AerReviews of aersf.com

Bought a £250 bag, was unfortunately too small for my requirements, returned it in the hopes of trying other products in their lineup. It took them 19 days with the bag in their possession to evaluate the condition of the bag, and notify me that I could have a refund, and that refund may take a further 10 days(!!!) to reach my account - I guess we can applaud the audacity if nothing else. If the refund takes the full 10 days to get here, it will have taken a grand total of 7 weeks from purchase to refund. In addition to wasting £30 on back and forth P&P for the privilege of wanting to invest in the company’s products. The whole process gave off major Idgaf vibes, and I’m definitely steering clear from doing business with them again. They must be absolutely drowning in profit, because their returns process does not care about the customer experience or their potential spending power. At this point, I would not be surprised if there are further delays in my money arriving back to me. However, the company is already in breach of the law under the .gov.uk ‘distance selling’ requirements in my case, so I may have to take legal action if there’s continued idgaf behaviour.

I’ve been a fan of Aer for a while and loved my bag when I first got it. But over time, the structure that used to keep the bag standing upright has completely given out. Now, even when packed properly, the top collapses forward and the bag flops over every time I set it down. This isn’t cosmetic or a matter of normal wear and tear — it’s a structural failure. Something inside the back panel seems bent or worn down, and the bag has lost the rigidity it once had. That affects how the bag functions day to day, which — according to Aer’s own warranty policy — should be covered under “material flaws affecting functionality.” When I contacted support, I got back a list of basic suggestions like reshaping the bag with my hands or stuffing it with items. I tried those things (multiple times), but they made no difference. What surprised me is that instead of offering to inspect the bag or consider a repair/replacement, the conversation just ended there — no next steps, no escalation, nothing. Very sub par support for a pretty expensive bag. If Aer truly stands behind the quality of its products, there should be a way to address functional issues like this, especially when they’re due to breakdowns in structural components. I wasn’t looking for a handout — I just expected fair support under a warranty that promises protection against this kind of issue.

This one of the rare times that I’ve encountered a product and company that has as much quality and integrity as my own company (OuiSi). Consider me a lifetime customer. 🙌

If I knew that I had to pay import taxes this high, I wouldn't have ordered the Travel Pack 3. Unfortunately they still don't give you any message that they temporarily removed the taxes, they hide that under a small information symbol at shipment. I considered not paying the import taxes so that the package would get returned but I then also found out that they do not take overseas return packages... Really shameful!! Just clearly notify people when they're ordering!! I actually feel scammed now and will never recommend this backpack to anyone.

I've ordered Travel Pack 3 from US to Poland at Monday, picked delivery at Wednesday. So it was actually faster that the website states. Also, the price was final as the page says. I did not need to pay any extra fees, customs or VAT. Customer support was helpful as I've talked with them about shipping and possible fees from UK and from US. I've read many negative reviews when it comes to all I've mentioned, namely: - customer support - shipping times - shipping extra fees I guess they've addressed these issues as my experience was very good.

I bought a City Bag Pro. The quality is good and all, but it's a bit too expensive. The big problem is the support for the EU. I ordered my bag on August 3, 2024, and it was shipped on August 7, 2024. Why did it take so long to ship the product? The bag was delivered on August 13, 2024, by UPS. I understand that shipping takes time because it's from the US, but if they hadn't taken four days to ship the product, it could have arrived four days sooner. Here's the worst part, though. When the product arrived, UPS said that the shipping costs needed to be paid, which was another 60 EUROS. The product was already expensive, so why do I need to pay so much more? After I paid the 60 euros and contacted AER about it, they said that it's noted when you're buying it, but I didn't see anything. It's probably hidden in the tiny print somewhere. Anyway, without asking, they refunded 20 dollars that I had already paid for the shipping. And the funny thing is, the letter that came in the box said that international shipments are final, so I can't even return it if I wanted to. Not cool. Good product, but everything else was bad.

Hello Aer team, I write this message with a bit of disappointment. After all the good things I have heard about your bags, I finally decided to get my first one and begin my Aer journey. I travel a lot for work, and it has always been painful to find the right bag to carry my laptop, iPad, and work stuff. When I heard about you guys, I decided to give it a go. I ended up going for the Tech Sling 3 X-Pac. When it arrived, I absolutely loved it. Perfect size, looked really premium, and everything fit perfectly. I mean, what else could I have asked for? You guys are not the cheapest, but I thought, "You know what? This bag is worth it. Unfortunately, this joy didn’t last long. Two days ago, I found that the material on the front side of the sling is already damaged, even though I have used the bag no more than six times in less than a month. I offered to upgrade/pay the difference to get another bag style, perhaps one more suitable to my needs, but I was told no because the damage was allegedly caused by my poor handling. Disappointed – DO NOT BUY.

Don’t buy this, not worth it at all. Paid for fast drinks wry (2days) and after they messed up by due to not having proper instructions, now I’m still paying extra to have a delivery made that takes 7 days without reimbursement.