Tim
Poor service to EU
I bought a City Bag Pro. The quality is good and all, but it's a bit too expensive. The big problem is the support for the EU. I ordered my bag on August 3, 2024, and it was shipped on August 7, 2024. Why did it take so long to ship the product? The bag was delivered on August 13, 2024, by UPS. I understand that shipping takes time because it's from the US, but if they hadn't taken four days to ship the product, it could have arrived four days sooner. Here's the worst part, though. When the product arrived, UPS said that the shipping costs needed to be paid, which was another 60 EUROS. The product was already expensive, so why do I need to pay so much more? After I paid the 60 euros and contacted AER about it, they said that it's noted when you're buying it, but I didn't see anything. It's probably hidden in the tiny print somewhere. Anyway, without asking, they refunded 20 dollars that I had already paid for the shipping. And the funny thing is, the letter that came in the box said that international shipments are final, so I can't even return it if I wanted to. Not cool. Good product, but everything else was bad.