AerReviews of aersf.com

Their quality has gone down. I have maybe 5 different AER bags and slings. The latest purchase was the city pack pro 2. I've been using it for over a year now on and off, not every day. I can see white stitching showing from the bag. Previously I was using the travel pack pack 2 I believe as well as the duffle bag. These were all older versions prior to the covid madness. It seems like after covid disrupted the supply chain rom china quality has just gone down and never recovered even though it is now 2026. AER use to make quality bags, now even the white stitching is showing through on their "pro" bags. It is such a disappointment to be honest. They use to use much stronger thicker straps, now it's thinner and "more light weight". And the magnets on the slings are gone. I dont know man... but if stitches are showing after not at all heavy usage, then yea... that just tells you as much as it should about the quality of AER these days. Gone are the old days where thick quality bags were the priority. Now it is cost saving and claiming it is saving on "weight". But they are just cheaping out.

Booked a return flight with Aer Lingus from Southampton, England to Dublin, Ireland travelling on March 14th and booked mid February thru an online travel company. Phoned them and asked if my son could fly on picture ID and was referred to there Business chat who told me residents of UK and Ireland could. Phoned them again day before the flight as couldn’t check my son in without passport details and agent took his DOB and said nothing about needing a passport. Got turned away at the airport as no passport and when I contacted them direct they said it was my fault as I should have checked with my embassy first. I went on there site again and was told exactly the same.

I assumed they were like any other major online store that accept the product to be returned if it isn’t satisfactory and give a refund, but no. It’s like 20 years ago with their company, no refund given. The bag was nothing like I expected and they don’t care. Sell and forget policy. That’s a $180 write off. Thanks Aer 👍

The quality of the bags has gone down. I have the travel pack 2 small bought years ago, I have the city sling 2, I have the really light one I forgot the name, but in 2025 I purchased 2 more. The city sling 3 and the city pack pro 2. What happened? The quality has gone down. The straps are thinner, the zippers are lower quality ykk zippers, there is no magnetic buckle for the city sling 3. Everything feels cheaper. Seems like they are cheating out on quality. The biggest draw for me was the thick straps, the quality zippers, but now it’s worse. How can version 3 be worse than version 2? I hate the city sling 3. My city sling 2 was way better quality. The straps feel so thin. It’s not nice and thick and sturdy. What the hell happened?

Bought a £250 bag, was unfortunately too small for my requirements, returned it in the hopes of trying other products in their lineup. It took them 19 days with the bag in their possession to evaluate the condition of the bag, and notify me that I could have a refund, and that refund may take a further 10 days(!!!) to reach my account - I guess we can applaud the audacity if nothing else. If the refund takes the full 10 days to get here, it will have taken a grand total of 7 weeks from purchase to refund. In addition to wasting £30 on back and forth P&P for the privilege of wanting to invest in the company’s products. The whole process gave off major Idgaf vibes, and I’m definitely steering clear from doing business with them again. They must be absolutely drowning in profit, because their returns process does not care about the customer experience or their potential spending power. At this point, I would not be surprised if there are further delays in my money arriving back to me. However, the company is already in breach of the law under the .gov.uk ‘distance selling’ requirements in my case, so I may have to take legal action if there’s continued idgaf behaviour.

I’ve been a fan of Aer for a while and loved my bag when I first got it. But over time, the structure that used to keep the bag standing upright has completely given out. Now, even when packed properly, the top collapses forward and the bag flops over every time I set it down. This isn’t cosmetic or a matter of normal wear and tear — it’s a structural failure. Something inside the back panel seems bent or worn down, and the bag has lost the rigidity it once had. That affects how the bag functions day to day, which — according to Aer’s own warranty policy — should be covered under “material flaws affecting functionality.” When I contacted support, I got back a list of basic suggestions like reshaping the bag with my hands or stuffing it with items. I tried those things (multiple times), but they made no difference. What surprised me is that instead of offering to inspect the bag or consider a repair/replacement, the conversation just ended there — no next steps, no escalation, nothing. Very sub par support for a pretty expensive bag. If Aer truly stands behind the quality of its products, there should be a way to address functional issues like this, especially when they’re due to breakdowns in structural components. I wasn’t looking for a handout — I just expected fair support under a warranty that promises protection against this kind of issue.

Hello Aer team, I write this message with a bit of disappointment. After all the good things I have heard about your bags, I finally decided to get my first one and begin my Aer journey. I travel a lot for work, and it has always been painful to find the right bag to carry my laptop, iPad, and work stuff. When I heard about you guys, I decided to give it a go. I ended up going for the Tech Sling 3 X-Pac. When it arrived, I absolutely loved it. Perfect size, looked really premium, and everything fit perfectly. I mean, what else could I have asked for? You guys are not the cheapest, but I thought, "You know what? This bag is worth it. Unfortunately, this joy didn’t last long. Two days ago, I found that the material on the front side of the sling is already damaged, even though I have used the bag no more than six times in less than a month. I offered to upgrade/pay the difference to get another bag style, perhaps one more suitable to my needs, but I was told no because the damage was allegedly caused by my poor handling. Disappointed – DO NOT BUY.

Don’t buy this, not worth it at all. Paid for fast drinks wry (2days) and after they messed up by due to not having proper instructions, now I’m still paying extra to have a delivery made that takes 7 days without reimbursement.