AeropayReviews of aeropay.com

Very horrible company the support gave me the run around for days saying they would contact me and not helping me with my situation

Until recently, I'd have given them 5 stars. Super smooth transactions, no trouble, awesome that they work with the weed industry. But I have run into exactly one incredibly solvable problem, that no one on the customer service team seems to be able to solve. I got flagged for delinquent activity that was not actually delinquent activity. As I sit here typing it has been days with no actual help. I thought I was making progress when I answered every question, provided all the information I was asked for and included a picture of my ID. I also provided an explanation for how the mistake occurred. My first contact was on July 4th. The last message I got from support was July 8th.Today as I write this, it's July 12th. This is appallingly bad service and I am livid. WHAT DOES IT TAKE TO GET HELP??? Honest reviews about terrible service seem to be the only way to get any attention or help. Again, and I can't stress this enough, I cannot possibly overstate the fact that it is July 12th. July 4th - 12th I have been unable to use my account. I have been ignored by support. I do not understand or know what is happening but it's ridiculous. Feel free to rectify and apologize, Aeropay.

I have no idea who's bright idea was to use this company. Terrible terrible terrible. Make a new account and uses my number, accounts made but oh no numbers not valid. Try to make new account can't make account because you already have an existing account. Contact customer service was told I don't have an account and nothing thwy can do. It's their fault they cause an issue and then offer no help towards a solution terrible customer service terrible company. For this to be a middle finance company.... imbeciles the company whoever decided to use it in w.e stores it's in and who ever owns this company. They aren't even active anywhere so Goodluck speaking verbally to someone hiding behind computers to ignore and steal your money

Waiting on a refund for a week. Ridiculously slow to take out money and refund money. Don't use. Rather pay ATM fees than wait over a week for purchase to properly clear my bank.

Prize Picks uses Aeropay and after I tried to upload money to PrizePicks it said my account was disabled. Next thing I know they’re saying PrizePicks told them that I was credited with money (although I wasn’t) they took the money from my account anyway MONTHS later. I stopped using PrizePicks months ago and I would NEVER use Aeropay for anything in the future.

Have been trying to make a payment for something and it keeps saying insufficient funds and I clearly have more than enough money in my account for the payment, can’t get in touch with anyone this place sucks

Did not process bank debit.

I’ve been waiting since August 2023 to get a refund back that they never gave me I’m on a fixed income it’s very frustrating… They told me they’d get back to me but they never did I changed dispensaries because of it… Don’t use Aeropay.