AeropayReviews of aeropay.com

Customer support just ignores all my support requests ive sent multiple in multiple days. Also live chat on the website is a scam i sent messages and hours and still no responses.

1 star is not even low enough. Live support is a facade to get you in a Lul of comfort yet when you need it it's completely non existent. I've been in live chat for over 7 hours about a simple transfer. They boast all this customer 24/7 bs 365 yet it's been 3 days since I got the email saying one business day. Absolutely worst customer service when handling people's money.

I've used aeropay 2 times in the past month with no issues. For the past 2 days I've attempted to use it with the same merchant and I continue to get error messages indicating that their system detected a potential overdraft. There is a balance of 4 times the transaction amount in the linked account. The transaction repeatedly gets cancelled every time I attempt to place delivery order and there is no other payment method available from the merchant. Ive emailed support several times with no response. It concerns me that they have access to my account information and I have no way to close the account or even get in touch with them to close it. I will be reporting this to the federal trade commission. There is no way to close the account or contact any customer service other than the email address. I've also notified the merchant with no response.

I have had a case open with Aeropay support for weeks now with zero response from them about anything. Not even a “Sorry we’re still looking into it.” Just nothing. I wish I could rate this experience lower than 1 star.

Horrible company with with worse customer service. Been waiting on a payment from them for 6 weeks, they created/attributed my account to someone named Kevin and I'm not Kevin. Took a month or so to get them to understand that, a week or so to understand that I would like my account in my name, and now it's been 9 days since they agreed to do so, with no response nor change in my account. If someone tries to pay you through them, I'd ask for anything else, an IOU would probably be more value and less of a pain in the ass. I had a more detailed review written but somehow trust pilot swapped that for the name of my company.

I used them to make a purchase and it wouldn't go through. I went ahead and paid cash for my order. An inconvenience, but not a reason to complain. I email to fix the situation and after a few days it was fixed. A few days later, however, they put though the charge I already paid for. Upon contacted them 3 times, I never for any help. They gave me the run around. I finally went to my bank and they realized Aeropay is a scam and refunded my money. DO NOT USE!

Trying to fix my account but i cant because the customer service here is god awful. What bank service doesnt have a phone number ? Got me waiting weeks for a response so i can withdrawal my own money. If i could rate this 0 stars I would. This is embarrassing

My consumer experience: For almost a week now, I have been having an ongoing issue processing a transaction to my bank via Aeropay. Currently, neither the merchant nor my bank account have receipt of where the funds are so I, the consumer, am completely in the dark. I've spent many hours of my time in support chats and writing extremely detailed emails to help resolve my issue, but have gotten very little communication in return if any. Consumer Support Issues: - 3x during weekday US business hours has their live support chat not had anybody available. - IFF you are lucky to get a response via their email support, it will be a one sentence response that doesn't acknowledge your inquiry. - Support case responses will not provide you with any transparency into your issue, but will certainly demonstrate a lack of urgency and incompetent triage ability. - Expect 24 hour minimum intervals for follow-up responses on your support case. Update: Day 14 - still no resolution