AeropayReviews of aeropay.com

For a financial institution, this is terrible customer service! They have held my money (1000$) captive for over 3 weeks now and the email support is highly unreliable. They asked for verification documents, I gave it to them then they claim to have resolved my issue but then they still hit with the additional verification again and now support does not text back and claim they have to reach out to their own payment processor to rectify the issue How does a payment processor use another payment processor for business🤦 Any platform that uses aeropay is a scam and they are trying to defraud you of your money STAY AWAY FROM THEM

Prizepicks Users** The moment they say your case is being “escalated to the escalation/specialized team,” you basically get stuck in an endless cycle of robotic responses. They’ll ask for bank statements, billing information, IDs, and verification documents, then later ask for the same information all over again. There’s no actual timeframe for resolution, and every reply feels copied and pasted. You’ll constantly be told your issue was “sent to the escalation team,” but nothing actually changes. They tell you to email AeroPaySupport, AeroPay support says it’s escalated, and eventually the “resolution team” emails asking for documentation you already submitted. It becomes the same cycle over and over.

I’ve had a terrible experience with Aeropay. Their customer service is honestly one of the worst I’ve ever dealt with. I’ve been trying to get in contact with them for over 3 weeks, sending emails constantly, and I still haven’t received any real help or response. It’s extremely frustrating dealing with a company that handles your money but doesn’t have reliable support. There’s no clear way to talk to a real person, no phone number, and when you do reach out, it feels like your messages just get ignored. What makes it worse is that I’m not the only one dealing with this. Many users report the same issue—slow responses, unhelpful replies, or no response at all, especially when it comes to withdrawals or account problems. At the end of the day, if a company is dealing with people’s money, customer service should be a priority—and Aeropay is completely failing at that. Until they fix their support system, I wouldn’t recommend using them.

Slowest way to get your money paid to you. Plaid is 10x as fast and the support is actually helpful

I’ve been dealing with slow support which is only available through email because they suspended my account with no notice or anything to let me know it was suspended. I had to find out from the sports book that they suspended my account. They told me my withdraw failed because I tried to deposit to my mother’s account but when I tried to deposit to my own it still failed. I am on my 3rd day of trying to withdraw my winnings and aeropay takes years to email back. It’s very frustrating.

Supposedly they are faster than ach but if i had used ach i would have had my deposit already. Trash service. Never using again

They asked me to provide proof of my marriage license to be able to access money from my own accounts?? So strange. I did not send them anything! I believe this company works with casino apps to prevent withdrawals for meticulous reasons if they can find one.

Customer support does not exist. You deal with peoples money. You need customer support. Terrible. Do not use