Aeroflow HealthcareReviews of aeroflowinc.com

THEY NEED TO ACCEPT RESPONSIBILITY FOR THEIR WRONGDOINGS AND STOP LYING TO CUSTOMERS. OH THEY LIE THROUGH THEIR ROTTEN TEETH. DO NOT DO BUSINESS WITH THIS COMPANY!

They dont help when the masks are leaking no one calls or answers emails this company sucks

I tried ordering CPAP supplies through AeroFlow Sleep. I originally placed my order (online) on 12/2. On that date they charged my credit card for my copayment. I checked my account on that day and then again on 12/15 and the status was referred as "awaiting processing". I then sent an email to them explaining my issue and requesting an update, nothing was received. I called on 12/19 and the representative told me that they had not received the prescription from my doctor. I called my doctor and lefty a message. The Doc called me back 10 minutes later and said that he just received the request and he would send it right out. Again I heard nothing so I called again. This time I was told that they had the prescription but still needed a usage report and visit notes, which they had never told me in previous conversations. I them this information and I was told that this would be taken care of. I called again on 12/26 and I was told that they had this information but they need a "benefit statement" on the visit notes. I asked if they would contact the doctor? I was told that this information would be turned over to someone else to handle but they were not in yet and were not sure if they would be in today. I cancelled my order. I believe it should not take three weeks to simply get CPAP supplies. Now I'll see if I actually get my refund. I do not recommend!

This company is a scam. They mislead their customers by offering low-cost CPAP machines covered through insurance then continuous bill you for amounts over and above the agreed upon price. Check out their reviews with the Better Business Bureau. I have called twice now to decline these additional charges and no one will call back. Beware.

Gave them all the requirements. I talked closely with my Doc. office. Aeroflow came back and said my Doctor failed! Blatant lie. They never contacted them. If they had they would have been told to fax paperwork! They (Aeroflow) didn't do so! Don't trust healthcare to bad companies!

These folks are the worst...I think its called "bait and switch" They quote you one price, then charge you a different price. Without authorization, they decided to order a new cpap machine. I called BCBS fraud department and got that canceled

This is a horrible company. Their rep (Noah) does not care about anything but sales. Does not follow rules. I do not trust a company who does not follow rules!!! STAY AWAY FROM AEROFLOW

Feels like years of their staff misunderstanding simple emailed questions, endlessly being on hold and being disconnected, all wasted because you can never get anything done with this company. Their app to get through their CPAP ordering process requires an “authorization of permissions” in one of the first steps- what your giving them permission for besides free roaming access to your phones camera is unknown. I couldn’t find it specified. Horrible experience overall- after many weeks I have given up trying to get my doc’s script for a CPAP filled through this company.