Aer Lingus Vacation StoreReviews of aerlingusvacationstore.com

The staff were very helpful; we had some problems, but were resolved. The package we purchased was excellent in value and a good trip for both of us. I will use the AerLingusVacationStore again.

Very good value for the money! Excellent customer service! Wonderful trip!

I had a great vacation in Ireland.

For a flight that is so long nd is still costly there were 3 from my family that flew. The seats were horrible first time ever. I am flying with Aer Lingus since I am a little girl. We were in row 10 ABC whatever it goes from there I was at the window my husband Than my son. We sat down it was awful the seat it went back nd it didn’t fit properly on the seat. Just awful I have 2 disease with my muscles nd joints I was crippled by the time I arrived in Shannon nd was getting into the wheel chair. You should invest a bit into those cushions they are just awful.

The only negative thing I have to say is when your trying to get in touch With someone you are on hold forever

This was the best vacation we've ever taken and everything was set up so beautifully. We loved all the accommodations, and traveled with our 6 year old son, and did the rental car and drove to each destination. We HIGHLY recommend this company to all our friends and family!

Worst service I have ever received in my life. Tried to book a 14 day Ireland B&B package for my honeymoon. Their system didn't accept my credit card (18 times), I was promised a call back when it was fixed. I didn't hear back so I called them 3 days later. Card still didn't work. I was assured a manager would handle it and call me back. I waited 2 weeks with no call!! When I called again, assuming my trip was booked but just waiting payment, I was informed the booking was cancelled. I called 3 more times just to speak to the manager (all agents told me they couldnt transfer me), and the manager re-booked the trip for me.... for $1000 more than I was originally going to pay!!! When I told her I couldn't pay for that, and that I was extremely angry, she escalated it to her manager and promised me a call back. I did have a missed call but when I tried to return it, I couldn't reach her again, and never heard back from her again. I have never been more angry with customer service in my entire life. That is unacceptable and everyone should avoid this company at all costs, as they do not care about their customers at all.

The accommodations were wonderful. The trip was spectacular. My only gripe would be the option for VIP insurance for the car. I had pre-paid for it, but when I got to the Dooley desk they asked for a paper copy of the receipt/voucher which I had not received. It arrived in my email later that day, 9 days after I had paid for it. In order to be issued the car, Dooley had to charge me 500.00 for their VIP option, which they reimbursed me once I returned the car, (funds available in my bank account 1 day after that). It would benefit others in the future if you explained the VIP option and made it more accessible to obtain, as in an online option. Also a prompt email receipt/voucher once the product is purchased.