Aer Lingus Vacation StoreReviews of aerlingusvacationstore.com

The actual trip was through Globus which was unbeknownst to me. Upon my arrival, my luggage was lost. It continued to be lost for five days and did not communicate anything to me during that time frame. Also, the shuttle service from the airport to the hotel was non-existent. And surprise! The hotel didn't exist either. The Spencer hotel which was the hotel's replacement did not have my reservation. The phone line to speak to an agent at the vacation store wasn't open for another hour so I was unable to talk to anyone. I eventually found my reservation at a Hilton hotel on the other side of town, which I had to rush to to get to my 1500 tour. Poor communication while in a foreign country is beyond upsetting. Unless I absolutely have to, I have no interested in flying with Aer Lingus ever again.

Perfect vacation

Coach review: Seats a bit tight. Food was awful. Flight attendants outstanding. Dealt with a woman clearly unstable/fruitcake in a calm manner. Flight experience was great; just the food terrible and cramped coach seating; when is it not, right? Staff was fantastic. We should all aspire to be as gracious as they are. No complaints about how we were greeted, treated, etc.

First of all Aer Lingus Vacation Store is not part of Aer Lingus Airlines and Aer Lingus Airlines will provide no help in resolving issues. Secondly, Aer Lingus Vacations does no respond to customer complaints. These facts are not made clear in the advertising or emails. Secondly, the so-called discounts they offer on packages are easily negated by the extra cost caused by inflexibility. I ordered a fly and drive package for 8 nights. I did not need the car during my last two nights in Dublin and wanted to drop my car in central Dublin rather than at the airport. Well the car rental firm, Doolin, wanted another 100 euro to pick up the car in Dublin. They have no location in Dublin. Furthermore, Aer Lingus Vacations wanted about $300 more for theft and CDW protection, which one is required to purchase in Ireland and is not part of the package. I rented a car from a competitor, which included insurance and a drop at their location in Dublin for 212 euros. I did not use the Doolin rental, for which I had supposedly prepaid.

2/3 of the hotels were good. 1/3 was bad. Dublin hotel was in a crime-ridden, run down part of the city. Very long walks/taxi trip to get to the popular tourism areas.

Aer Lingus offered an affordable, great package that suited our needs exactly. All preliminary information & documents included everything we needed to assure a stress free trip. Every detail played out according to plan, without a hitch! We often recommend Aer Lingus to friends and family

The food was not satisfying on the flight as well as no free beer for international flying! Was a shocker.

We booked a trip to visit London and the Dublin departing from Boston. No problems with the flights except the touch screen monitors were broken on one seat both transatlantic flights. But really no big deal as staff was helpful and friendly and we slept during. We upgraded our hotel in London to Kingsway Hall. It was fine. Located in the Theatre district and short Uber to major tourist sites. Clean, but a bit faded. No complaints really. We also upgraded to the Ocallaghan Davenport in Dublin. The location is convenient. The hotel is old, tired, poorly managed, and not clean. If you don't mind stained carpets, worn furniture, peculiar corridor odors, and unresponsive staff then this is the place for you. The rooms are small with room for only one bedside table and light, which is inconvenient if two people want to read in bed. Stains on the bedding and disgusting stains on the wall were a turn off. Staff had trouble supplying an ice bucket, vase for flowers in an effort to brighten the room, and a continous inability to match our name with the register despite reservations made using our passport. We were also awoken at 7am by house keeping in our room, who stated they didn't know anyone had checked into the room. Ok, except, why clean a room before anyone checks in, and we had heard the front desk say there were no vacancies. Maybe I am picky or unfamiliar with "European " hotels, but this would be a $50-60 per night hotel in the US. I should mention that there was plenty of hot water and pressure in the shower but the control handle kept falling off.