AEDLANDReviews of aedland.com

I purchased a battery for our AED. I didn't notice at installation that the 'install by' date was 2 months out of date. I know about it now because five months later the AED started chirping about its low battery. Their customer service is based on texting them. They aren't answering my requests for them to replace the battery. DO NOT BUY from them.

2nd day of trying to find out where my order is. No communication with the "text" phone number (641) 220-6670.

I ordered defibrillator pads from AEDLand on March 12th. I received the initial acknowledgement email and receipt, but after that there was no further communication and the item never arrived. What’s more concerning is that the website provides no proper contact details, no email address, no customer service number, and no contact form. The only thing listed is a phone number with instructions to send a text message. I followed that instruction, but the message was never read or responded to. At this point, there is no indication that this business is operational, and no way for customers to get support or updates. This has been a very poor experience, especially for a company selling critical medical equipment. Avoid and go somewhere else!

i have received no information about my order since they took my money. their website sucks - the register an account link and login link go nowhere. No tracking info provided. "text us" is how they handle customer service questions?? Maybe this isnt a legit site.

Order pads after weeks of nothing I reached out they claimed back order then claimed FedEx lost the order never sent tracking when requested can only communicate via text when text to call me someone did Finally after 2 months I requested a refund and got it with in minutes Will not be doing business with them again When things look to good they probably not

I ordered replacement pads for my HeartSmart a month ago. I have still not received them and have not heard from the company.

Ordered a battery replacement September 16, it's October 30 and no package. Asked about the booking via text per instructions on their site and was met with hostility. We apparently failed to make attn to a "name". We checked out in line with the site prompts. Owner claims we received a secondary email- we had not received anything but the confirmation email claiming we "were all set". Owner phoned in and proceeded to berate us. He claimed they are yelled at all day long, everyone says emails never received. We suggested he check with his email host and reminded him WE were the customer and if they're yelled at all day perhaps they need to change the way they do things and/or get more help. Owner finally says would 2 day ship the order on October 23, it's now October 30 and nothing, no reply to inquiry left yesterday- no answer on the phone # offered for text. We are done--will file fraud to our CC company and find a more reputable site for our needs. This is not rocket science, you take the order, you ship the order and offer actual follow up with your customers. They failed at every level.

I ordered a battery and pads in April. It is now July. Finally received the battery, no pads. The company never answers the phone and never responds to email. I have dealt with them in the past with success, but not this time. I DO NOT RECOMMEND DEALING WITH THIS BUSINESS. I will take this further.