AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Charles Pybus, D.
Website is easy to use. Found my product quick and easy.
Response from AED.comDec 5, 2024
Hi Charles! We make sure you can find your lifesaving products quickly and easily, so you can receive them as soon as possible! We hope to be of service again in the future! Have a great day!
J S.
This is the second time I ordered replacement trainer Philips AED pads and the second time that the wrong connection type pads were sent. The product pictured (yellow connector) on website for item #M5093A does not match the pads with different connector (white/smaller) that get sent out. Very frustrating and will likely find another supplier so that I can get a correct product and on time.
Response from AED.comDec 5, 2024
Hi there! We sincerely apologize for the inconvenience this order may have caused you. Feedback like yours allows us to identify areas where we can improve. If you haven't already, please feel free to reach out to our customer care team directly at [email protected], and we’ll work with you to resolve this issue and ensure you receive the correct product.
Joseph B.
I didn't receive my order yet. It's on back order, so I cant say at this time.
Response from AED.comDec 1, 2024
Hi Joseph! We are sorry to hear that your order hasn’t arrived yet. If you would like a status update on your order, please reach out to our customer service team at [email protected]. We appreciate your patience with us and apologize for any inconvenience this may have caused.
Dina L.
Really easy to order
Response from AED.comDec 1, 2024
Hi Dina! We make sure checkout is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Jane C.
Website is easy to navigate.
Response from AED.comDec 1, 2024
Hi Jane! Thank you for your feedback! We're happy to hear that you found our site easy to navigate. We hope to be of service again in the future!
victor A.
I would give a no star if I could. Here we are at the end of November and still no product. They never reached out to me about my order to tell me it was on a forever back order. The last email I sent about a month ago got a response that said; The battery would be shipped out in a week.... Stay away order your AED needs elsewhere!!
Response from AED.comDec 1, 2024
Hi Victor! We are sorry to hear that your order hasn’t arrived yet. This is not the experience we want for our customers. Please reach out to our customer service team at [email protected] with your order number (#2220077714), and we’ll look into this right away for you. We appreciate your patience with us and apologize for any inconvenience this may have caused.
Tyler
I need a replacement battery for my AED. I ordered one from HeartSmart in September & it has been on backorder since then with zero communication from HeartSmart. I finally cancelled the order & placed an order through AED.com only to discover that AED.com, Heartsmart.com, and AEDSuperstore.com have all been acquired by Cardio Partners. Very misleading!
Response from AED.comNov 25, 2024
Hi Tyler! We sincerely apologize for the frustration you’ve encountered regarding the availability of your AED battery and the lack of communication about the delay. We understand how critical AED supplies are, and this is not the level of service we aim to provide. Our team is working hard to resolve backorder issues and improve our communication processes. If you’d like an update on the backorder status, please feel free to contact our customer care team directly at [email protected]. Your feedback is invaluable in helping us make improvements, and we appreciate your patience as we work to serve you better.
Office M.
Great and easy to navigate the website to purchase what i needed.
Response from AED.comNov 25, 2024
Hi there! We're delighted to hear that you found our website easy to navigate. Your satisfaction is our priority, and we're here to assist you whenever you need. Thank you for choosing us, and we look forward to serving you again!
