AED.comReviews of aed.com

Response from AED.comSep 25, 2023

Hi Jennifer! We are sorry to hear about the trouble you've had with your order. It's certainly frustrating when you're expecting a package, and it doesn't arrive on time or as expected. Customer satisfaction is important to us, and we want to ensure that you receive the item you ordered. I have forwarded your order information to our customer care team, who will be reaching out shortly to give you an update on your order status! In the meantime, please let us know if there is anything else we can do to assist you!

Response from AED.comSep 25, 2023

Hi Valerie! Thank you for taking the time to leave us your positive feedback! We are happy to hear the online order was a breeze for you! We hope to be of service again in the future!

Response from AED.comSep 25, 2023

Christian, we sincerely apologize for the inconvenience you've experienced with your order. Your feedback is essential to us, as it helps us improve our services and ensure a better experience for all our customers. We understand how frustrating it must be to not receive your items after such an extended period. Rest assured, we take this matter very seriously, and we are committed to resolving it as quickly as possible. To address the missing items from your order, we have escalated your case to our highest priority, and our customer service team will be diligently working to locate and ship the missing items to you. Regarding your communication with our customer service team, we are truly sorry for the lack of response and the inability to reach us by phone. This is not the level of service we strive to provide. We are actively working to improve our customer support channels, including email response times, and exploring additional contact options. In the meantime, to expedite the resolution of your issue, a member of our customer service team will reach out to you directly via email to gather more information and ensure that your missing items are shipped promptly. Please keep an eye on your inbox for this communication. We understand that we have let you down and are committed to making this right. Once again, we apologize for any frustration or inconvenience you've experienced, and we thank you for your patience and understanding.

Response from AED.comSep 25, 2023

Hi Bill! Thank you for the positive review! We hope to be of service again in the future! Have a great day!

Response from AED.comSep 25, 2023

Hi Jonathan! We apologize that you have not received your products yet. The service reviews are meant to give us feedback on your service with our team members, and by the judge of it - it looks like we fell short. Your satisfaction is important to us, and we are committed to ensuring you receive the products you ordered as well as the proper service. I have forwarded your order information to our customer care team, who will contact you directly. Please let us know if there is anything we can do for you in the meantime. We appreciate your patience and understanding.

Response from AED.comSep 22, 2023

Hi Richard! We are sorry to hear about the inconvenience you experienced with your recent order and the delayed delivery of your products. Please accept our sincerest apologies for any communication lapses that occurred with shipment confirmation and tracking. We are actively working to improve our email notification system to ensure that such issues are minimized in the future. Regarding the handling of hazardous shipments, it is a priority for us to adhere to all safety regulations and guidelines set by shipping carriers like FedEx. While we understand that this may have caused a delay in your delivery, please know that it was done with the utmost concern for the safety of both our customers and our employees. If you are still waiting on your order, please let us know and we can provide you with an update on your order status. Again, we sincerely apologize for the delay and inconvenience you have experienced and are here to help in any way we can.

Response from AED.comSep 22, 2023

Hi Donny! Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comSep 22, 2023

Hi there! Thank you for the positive review! We hope to be of service again in the future! Have a great day!