Adventure RVReviews of adventurerv.net

Just wanted to find out if I had ordered an RV rug from them...website said you could call customer service...I did...it tells you to use web chat...I did...they told me to open an email support ticket. Really? Great customer service! If I had not ordered it, I wanted to order one. Guess they don't care. I will not order from them and neither should you!

I placed my order on 10/26 and payed for 2-6 day shipping. it arrived 12 days later on 11/7 with damage to the corner of my water heater. why was the order not picked up till 11/2 by Fedex? I am completely dissatisfied .

I ordered a part on the Adventur RV website. The part was shown as being “In Stock”. I paid in good faith. The next day I received a FedEx tracking number. When I tracked the package the result was that the label had been printed but the package never shipped. I tried calling Adventure RV. No Answer. I tried the online chat. They can't handle anything that has to do with shipping. I tried emailing. The first response said I should be patient. I filed a customer support ticket. After a few days of not getting anywhere, a person in Customer Support said they would look into the situation and let me know when the product would ship. They never did. This morning, 7 days after placing an order. These questionable people told me the item was never in stock and I should wait a few more weeks. I have asked for a refund. By listing the product as Available then finally, after a week of having my money, telling me the item was Not Available, I can only say that this company is dishonest. I will never deal with AdventureRV again and I will never recommend this company to anyone. I am now out of time to repair my RV before departing. Had this company been honest, I could have found an alternate vendor for the part I needed. Shame on you, Adventure RV!

Forget about talking to anyone if you have a return, or they ship wrong part. I received a wrong part, tried to call using the phone number listed on their website, it's been shut down. Tried opening a support ticket, never got a return email after 5 days. I tried to get resolve via their chat system, told to open another support ticket, again didn't receive a support ticket email though their system indicated an email had been sent. Big waste of time, won't be doing business with AdventureRv again!

Initially concerned that there were no pictures of item I was ordering, but accepted the risk as I got a mfg. number from another source. Item received and was incorrect item. If picture of item was present, I would have known that it was not the correct item. The item was ~$10 and shipping was ~$10, therefore not feasible to return the item.

If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life with this company. I was in the market for replacement anode rods for my Suburban hot water heater. AdventureRV.net advertised "Water Heater Anode Rod, Suburban" on their website. The manufacturer number that was associated with that advertisement was Suburban's number for a magnesium anode rod. I placed an order for two rods, but when I received them they were not in any packaging and didn't look like the Suburban magnesium rods I had purchased in the past. I quickly discovered that these were not Suburban magnesium rods, but Camco aluminum rods. I contacted AdventureRV.net and asked for a replacement or refund. This is where things got ugly. They used every ounce of energy possible to try to convince me that I should have known these were Camco aluminum rods and refused to pay for return postage. They will not talk to customers on the phone. I had at least five email exchanges with them and even tried their customer chat line. Finally, I filed a complaint with the Better Business Bureau. The Better Business Bureau got AdventureRV.net to agree to pay for return postage and a refund. I received a FedEx prepaid postage voucher from AdventureRV.net and promptly returned the anode rods. Today, I received my refund---minus $6! I am assuming that they deducted the return postage from my refund. This is a horrible company, with extremely poor customer service and no morals, which will go to great lengths to prove that they are right and the customer is wrong. I WILL NEVER DO BUSINESS WITH ADVENTURERV.NET AGAIN, AND I URGE OTHERS TO AVOID DOING BUSINESS WITH THEM ALSO.

Last year, I bought a 32 Gal RV waste tank from Adventure RV. It now has cracked. Jon, in customer would not give me the manufactures email address, web page or any contact information.

Don't buy from this ripoff place go to Amazon or EBay. The no return policy sucks here and the customer service sucks even worse. There is no live person response I SENT NUMEROUS REQUEST FOR RETURN SLIP OR INSTRUCTIONS waiting for return slip IS LIKE WAITING FOR PAINT TO DRY Why dont they have live agents chat method sucks there non responsive. Complete Thievery at its finest. No return policies. Read the fine print they say. As soles. .