Would give them a zero if I could. Same story ordered a crisper bin lid charged double at checkout. Never received order it said shipped but fed ex never delivered tracking says unable to deliver. Cannot contact them personally tickets don’t work you get a generic reply like they are contacting fed ex and then close the ticket.
DS
Deborah S.
Ordered vent fan model#1250 which…
Ordered vent fan model#1250 which arrived with a cracked interior garnish and haven't rec'd a reply on chat or email-very frustrating for the amount of money involved this is lousy customer service.
DO
doug
Liars and thieves.
Liars and thieves.
Tried to purchase a water heater but they could not process my ccard. I tried twice on 3/10 and 3/11.
With no customer service, no answer to phone, no response to email... Finally an unintelligible 3-word response to email... we decided NOT to do business with these Rip-Off Artists!
So, Imagine my surprise 2 weeks later when they charged my card $858.22 out of the blue! No order, no invoice, no records, no explanation and NO CUSTOMER SERVICE.
I have been calling and emailing this company all week and TODAY i started the dispute with my bank. THEN i got a call from Supervisor Sherry who was RUDE AS ALL HELL on the phone. When I asked to speak to someone else or the owner, she told me "It's none of your GODDAMN BUSINESS?" and she hung up.
SCAM company... I see 1,000's of complaints since 2018 and increasing exponentially in 2020 and 2021.
Tip for consumers:
You MUST avoid this site and company... Now that i have run into this buzzsaw, I have found 1,000's of online complaints about these scumbags! They $#*! everyone at every chance!.
They screw you by sending the wrong parts, sending incomplete orders, not bothering to ship anything, mistreating you on the phone, blaming the customer for their own mistakes.... While slimeball Leonard Socinski, owns the company and is only concerned with his Naples country club dues...
WI
Willow
I ordered a microwave that came with…
I ordered a microwave that came with scratches. I ordered a Magic Chef RV Microwave on 11/09/2020 for $149.99. When I received the microwave it had scratches on the key panel and the button to open the door. There was not plastic film covering the panel or the button. See attached pictures and you can see that there are not plastic film edges that can be removed. The scratches were on the panel and button itself. I asked to return the microwave and was sent a FedEx. I was refunded only $127.92 because the company stated that there was nothing wrong with the microwave. They stated that unless it was defective there would be a 15% restocking fee. When I was discussing this return the company never stated the restocking fee, it is hidden on their website not even on the order confirmation. I would consider this a defective microwave because it was sent with scratches and looked like it had been opened before, even though the website is selling it as new.
BC
Becky C.
Beware of changes in your cart and no…
Beware of changes in your cart and no returns. Also rude customer service which you can only contact by email!
AL
Aj L.
They cancelled my order without…
They cancelled my order without explanation and are still selling the product online.
Terrible customer service.
MI
Michelle
Poor customer service
Poor customer service. They cancelled my order even though I did not ask them too only asked to change shipping since the supposedly shipped order was then back ordered so they cancelled my order completely. They also didn’t answer my questions just kept saying my order was cancelled.
RO
Raymond O.
BEWARE of changes in your checkout cart!
They have no one to talk with at their phone number. If you have problem you will need to submit a ticket and hope you get a response. You can also do chat which I did but in the end was told I need to submit a ticket. I tried to place an order and fortunately it did not go through. The shipping was quoted at 9.95 and when I went to place the order it jumped to $23. Almost as much as the part. I hate to see a small business go under but I would make an exception for this business.