Pacer Virtual ChallengeReviews of adventure.mypacer.com

Great support, intuitive interface & interesting challenges!

In January 2025, ads starting showing in my Instagram feed for physical medals for virtual races and challenges. I’d seen these in the past, but wanted to make an honest effort to get healthier and stronger this year. For me, the physical medals appeal to me. The pictures on their website were enough to entice me to purchase one. Well, three, actually. They had a deal so I got a couple. My first was Rovaniemi (Finland). That was February 1st. That sets the stage for my review. Since Feb. 1, 2025, it’s been a whirlwind of steps and bicycling. I live in the mountains at nearly 7,000 feet elevation. I’m now able to walk for 30 minutes without getting worn out and feeling exhausted. My clothes fitting lose on me. I’m losing weight, replacing fat for muscle, have more stamina, more mental focus, and just feel better over all. It’s funny, because the reason I got into doing these challenges was for the medals, and it’s still a driving force for me. But, the health benefits I’m experience have eclipsed the medals. I’m not at the point where I wi=ant to try the Silk Road, which 2,361 miles. Two months ago, I was questioning why I purchased that medals, other than it looked beautiful. Now, I believe I can actually complete the challenge. That would be a HUGE accomplishment for me. Additionally, Pacer support has been perfect. They are patient and knowledgeable. I’ve learned to not suffer in silence and get frustrated with the process, the app, or the shipping of the medals. An email, and Pacer support eases my frustrations and helps me use the app where I’ve made it more complicated than it needs to be. For example, they recently helped me complete the 21km (13 mile) Year of the Snake virtual race. I learned it all had to be done in one session, not an accumulation over time. 13 miles seemed impossible 2 months ago, but I’ve become stronger and have more endurance that I was able to complete the race. A huge accomplishment for me. As to the shipping of the medals themselves. I am thankful they offer the option to ship immediately upon purchase. Other competing companies make you want to complete it, and they too ship from China. If you’ve ever purchased something from China, you know it just takes time. Track it with the links that are emailed to you. Sometimes, packaged get stuck in China. Once they get to the Los Angeles port, things sheen up and you can see measurable movement from place to place on a daily basis. Overall, I like Pacer. The app, once you understand how to use it correctly, operates just fine. Support has been 100% awesome, and the medals are gorgeous. I like the hard boxes the medals come in. I put a label on the outside which identifies which challenge/race and the mileage. I share my experience with everyone I know. Some have shown interest, but mostly everyone is happy that I’m focused on the health benefits. Ultimately, I will complete every challenge and race Pacer offers. Even the long challenges which are many thousands of miles now seem possible. One final thing. I love the digital postcards, pictures and articles with historical of relevant information as to the challenge itself. And the certificate is really nice. I highly recommend doing these virtual challenges. Not just for the medals, it for your health.

I struggled to complete a challenge due to being sick for a few weeks. Pacer sent me reminder emails that my date is coming up. Even when I failed to hit my date, I reached out and Jane with support helped me extend my deadline to earn my medal. Great customer support.

Excellent customer service and beautiful medals! I have been a Pacer customer for a few years and have never once been disappointed! So many options for different challenges and the medals are sooo nice! I have always had fantastic customer service experience as well.

Customer service exceeded my expectation! I lost the join codes for an order. When I contacted customer service Jane was so helpful and was able to send my codes. I was sure I was out of luck but Jane came to the rescue! The medals are absolutely beautiful! Very high quality, bright colors and very well made. I also enjoy the app and find the whole experience very motivating.

Pacer team responded to my issue quickly and the app is much easier to use now. Wonderful program

Pacer is a great app and has been so much fun to use. I stumbled upon it while looking for walking challenges. It is packed with resources, has a robust, active community, and a beautiful, clean, effective interface. The challenges are incredibly informative. I've been blown away by the work they put into making fitness fun. I never hear anyone talk about Pacer, only The Conqueror, which was awful. It's literally just merchandise. Maybe they have an active FB page, but I wasn't interested in being on fb. I did their Route 66 challenge and it was just graphics. If I hadn't found Pacer, I wouldn't understand how incredibly useful, motivating, and fun a pedometer could be. I had Pacer Premium this past year & I HIGHLY recommend the upgrade, if you can swing it, to get the most out of the app, and espec to strengthen your new walking habit. I tell everyone about Pacer. They're sick of hearing about it.☺️Pacer is awesome. Join now. Just do it. You're welcome.🩷

Had a question for the help desk and got an immediate response. Very impressed and thank you for all you do you are amazing. Nothing is ever too much trouble and would definitely not hesitate to use them again. Thank you from one happy customer.