Doug L.
Shipping issues
As a professional deck builder, I have used Advantage lumber on many occasions. the quality of material is outstanding and they are quick to respond should any issue arise during shipping. The salesmen at Advantage lumber was very professional and responsive when we had some issues with the shipping company. The shipping company that they used was disorganized and dysfunction, but the salesman at Advantage was quite helpful. When the shipping company 'forgot' to drop off a box of accessories, he went ahead and sent me another free of charge. (the original box eventually showed up a week later) There was some confusion as to who was supposed to call who when the order arrived in Denver from Cali in order to schedule delivery. Seems the shipping company expected me to call them and 'make an appointment' to schedule delivery. My expectations were that they would call me when it arrived in Denver and we would make those arrangement then. Not sure what happened there, but I would suggest that this process could have been made clearer in the beginning. I intend to keep using Advantage lumber when I have clients that request exotic wood for there decks.




