AdvantageLumber.comReviews of advantagelumber.com

I ordered two types of decking from Advantage on July 4. Since then a situation has arisen due to a miscommunication that has been a huge pain. I emailed Advantage on July 6 about adding wood to my order and was told they were out of it. But it wasn't explained that MY WOOD was out of stock. After not receiving the decking material for a few weeks I spoke with two different reps who assured me they were looking into the situation. Ultimately I was told that Advantage was out of the wood available to fulfill my order. But the lack of communication has been very frustrating. And I had to do the leg work myself to find out anything. Given the situation I hoped the company would simply send the wood from another location but because of free shipping on my order they will not.

Placed a simple $405 order, including roughly $170 expedited shipping, for IPE samples to be sent to my construction site. Several weeks later - - nothing. No materials, no response from email customer service. LONG waits on the phone trying to track the order. Customer service telling me they will "speak to a supervisor and call me back"...No return call. I will apparently need to contact my credit card, claim fraud and dispute the charge. Just the worst company - massive waste of time.. 12/7/2020 I was contacted twice soon after posting this review, which I really appreciate. The emails were apologetic, blunt and honest. Apparently this company has been especially hard hit by COVID and shortages, both labor and lumber. I've been offered help and will update as this progresses. I'm under the gun on an expensive project and am hopeful.

Good and Bad. We had a large shipment and everything went great with zero waste or issues. The next order to finish the project was about half the size and maybe 25% was unusable mainly due to color as IPE was BLACK, and way outside the normal variation we typically see and way outside color of other 90% of the job. Totally understand it is a natural product, not our first project over last 20 years of construction! They are not helping , so having to order some wood to finish from somewhere else. Seal and Heidi Klum looked beautiful together, but Black wood next to light not so pretty.

Had 1 star negative experiences few times before so I contacted competitor IPEdepot to avoid past struggles with Advantage Lumber. Advantage Lumber is now advertising under another business name, IPEdepot, after placing my order they told me there the same company and promised no shipping problems like I had before. However Items were delivered unlike before but were 4 hours late, to some random address on the other side of town that Advantage Lumber provided UPS by mistake. It got resolved and by sundown, we finally got our delivery while paying 4 guys an hourly rate to wait all day long for it. The materials arrived in full but several pieces were damaged which salesman Matt agreed to credit on the next order. The UPS guy was nice but wanted $100 cash to move our materials to the end of his trailer so that we could reach the lumber to unload it all. A couple weeks later I placed the next customer order and requested the previously agreed credit to replace the damaged boards delivered to me and it was a struggle to get the promised credit even after emailing pictures of the damage. Matt the salesman eventually agreed to a partial credit for half the previously agreed credit 2 and stated he could only meet half the agreed credit because the new order was only for a few thousand bucks. Our previous order was for just under $20,000.00 so I figured I was a valuable customer and an even more valuable repeat purchasing deck & fence company. I'm very happy with the quality of the wood products, the price was good, and happy that Matt the salesman tried so hard to change my opinions of Advantage Lumber; however I feel slightly decieved that they are using IPEdepot as a loop hole to monopolize the IPE online market and the delivery issues that cost me hundreds in losses and the credit that didn't work out so well in my benefit was still kind of below average customer service overall. Pretty average experience ordering things online these days but it seems to be getting better. I like the selection and quality materials, pricing, and quick delivery. I will likely order here again and again and hopefully it will continue to get easier. Last 2 orders were pretty smooth.

Good prices but wood was very wet.