AdvantageLumber.comReviews of advantagelumber.com

These guys may be a good company. Because the ship using Tforcetrucking I will not buy from them. They are the absolute worst company in the United States and they are owned by a canadian company. Just look at their reviews.

I just got a order from advantage lumber . 56 boards of decking and out of the 56 - 20 was in bad shape crucked and all twisted . I call my order representative and all they told me is that they i have to send pictures of the boards ( and that they are only replaced if they of by 1/8 yo every board foot . I send them videos showing the defects and they told me they can not receive video on they computer ( can you believe that kind of excuse ) horrible delivery time and customer service ( that is after you purchase) because before i placed my order i received about 5 yo 6 email trying to make sure i close my order before i when somewhere else . I will never by from them again . And do not recommend their service . I have a customer waiting to get their deck finished and i got this type of response from this store . Im very disappointed with this company

I have spent over 10k on IPE wood and have made 3 orders to Advantage Lumber. The customer service is awful and delivery times are significant. When asking when an order will arrive, I have been always answered with a cryptic answer " Our order lead times are unto 14 business days and from then it is unto the carrier". I experienced additional issues and problems when asking about board split/cracking and was met with an immediate and defensive customer service rep. I could not even finish a sentence before this guy finished what I was trying to say...The first question "where did you store your wood? Thats why it cracked, did you read our website and policy?... These guys are a marketing machine drop shipping from several locations and don't care once your payment is made.

If I could give less than a one star I would. I have spent thousands of dollars over the last few years at advantage lumber with no problem. My last purchase, about $7000 of tigerwood, was a mess. I had never seen wood warp like some of the boards did. Some boards were dried properly, others were not. Not only did "18 yrs at advantage lumber John" state that in 18 yrs and millions on dollars of tigerwood sold, he had NEVER had any issues with tigerwood (seriously...), he portrayed it was our fault. To make matters worse, he NEVER responded to us regarding our request for replacement pieces. The real sad thing is I needed additional boards and was going to make another order, yet no response. The warped boards were so bad, they were unusable. It appears as long as your order has no issues, you should be fine, but don't expect any customer service or response if there is there is the slightest problem with your order. I do tons of wood work and have now taken my business elsewhere.

I thought this was going to be a good experience. They shipped my order too early, and then had it sit in a warehouse in Jacksonville for over 6 weeks. When they finally shipped it to my house, my installer said it was dry, warped, discolored, and in such bad shape he would not accept the delivery. It was sent back to Advantage and they charged me 7000 dollars for shipping and restocking. I am disputing this amount with my credit card company, American Express. I would not use them and if you want to call me I will share my experience with you. 305-803-7528.

Ordered siding for my house and had it delivered. Upon delivery some of the boards were damaged which was fine, it happens. Could have easily been avoided by paying more attention to how they package and ship the items, and adding a little protection to the product of wood materials rather than some saran wrap. I refused the order due to damages and in the end I had to pay for return shipping as well (about $165) and a %20 restocking fee. They charged me $200 due to their poor packaging. I read similar reviews. It's apparent they do not care because profit is made when restocking. Response time to my calls and emails was pathetic. What a coincidence they were away on vacation in October, a popular time of the year but never responded to my 2nd email following his apology (must have went back on vacation).