AdvantageReviews of advantage.com

I paid $240.02 for a car hire (incl. collision damage waiver)(Houston Airport) for 2 days, the same service would have cost me $152.60 with a better company like Hertz. The car interior was clean but had an extreme smell of tobacco, I had to drive with the windows down for the first 15 minutes of every drive. The car exterior was not washed, it was dirty and the front full of bugs. When I told the attendant that the car was dirty and smelly, he said "what do you want me to do about it" as if he didn't work there!!! A BIG MISTAKE, next time I'll hire from one of the larger international companies!

Just got back from Las Vegas. We waited almost an hour for rental car which was a Chevy Malibu which had a unhinged front fender on passenger side. It was the only car they had. So we left with it. The next day we were driving to the strip and the tire pressure light lit for tire on front passenger side which we stopped to fill up. Warning light went off. After dinner and our show, light went back on, same tire. To make a long story short, this happened 4 times during our rental time. We called customer service on Thursday and were told to bring the car back to the airport to be switched out or put the emergency spare on. We choose to do neither because our plans for the next day did not involve driving this car. We filled it on our way to the airport on Saturday morning. The fellow who checked us in for Advantage suggest we speak with the manager inside. When a young woman came out to speak with us, I could tell by her eyes that she had already dismissed us. We didn’t want money back, just wanted her to know that the car has a problem with the tire and probably also needs a front end alignment because it shimmied all the time also. Her response to us was “With all the construction going on you probably picked up something in the tire. And because you didn’t pay for insurance there is nothing I can do.” We are done with Advantage.

I rented a vehicle at the Houston airport on October 10, the contract number is IAHEZ-22255. On the second day, the vehicle had failures, including the switching of the check engine light. In addition, the vehicle could not exceed 20 mph. In the call to the office, they told me that I should take the vehicle to the place where I rented it, since I was relatively close, about five miles. At no time were I given the option of trying to get to me in a safe way or send me a tow truck or a new car, although I told them that the vehicle was not in a condition to be driven. In total, it took me about half an hour to get to the rental place in the Houston Airport, in a journey where I felt in danger, since there were sectors where there were vehicles that were going more than 70 miles per hour. There was even a climb in which the vehicle looked like it would not reach the top. Upon arriving at the offices in Houston, I was never offered an apology, even though I spoke with three different people. Nobody offered me compensation or apology and even one of the operators told me that since I had no insurance coverage purchased directly from E-Z in order to send me a tow truck, I should have paid $ 500. When I was offered a new vehicle, the rate had risen from $ 112 to $ 163. I let the person know that there was a mistake and after acknowledging it they gave me the contract again for $ 112. All this without having received an apology. The new vehicle, another Hyundai Accent, gave me problems again the next day, Sunday, October 13, when the tire sensor light came on in the morning. Since I was very far from the office where I rented the vehicle, I decided to put the air on the tires myself. After that, the sensor light went out. However, on the morning of Monday, October 14, the tire sensor light was turned on again. After realizing that the tires seemed in good condition, I decided to continue to the airport office and deliver the car. All this experience gave me an important lesson, never to rent a vehicle with EZ, because it is clear that maintenance standards are not rigorous and that simply with an EZ vehicle you run the risk of a mechanical failure that may have consequences even fatal to the user.

If I could I wouldn't give them 1 star!!! Customer service sucks! The lady in Atlanta airport sucks!!! NO one spoke english!!! No one could give us the name or number of their corporate office!!! NO ONE SHOULD EVER RENT FROM ADVANTAGE CAR RENTAL!!!

The car was old and poorly maintained. The car broke down on the interstate 2 hours out of Las Vegas. We are told we have to wait 2 hours for a tow truck and then ride 2 hours back in a tow truck to Vegas. We are very dissatisfied!

I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested. It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever. We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.

In planning a trip from El Paso, Texas to Tucson, Arizona, I made a rental reservation through Expedia for an Advantage rental car two weeks in advance. This rental included unlimited mileage. Three days before the trip, Advantage called me to let me know that they would not honor unlimited mileage for Texas residents. For a 3-day rental we would have 300 free miles, and each mile after that would be $0.55 per mile, more than doubling the cost of the rental. I canceled the rental, however with only three days left before we leave, all car rentals from all sources are sold out throughout the city. Expedia customer service couldn't help me and Advantage wasn't interested in doing so. I prepaid for my hotel and for the event we're attending, so my only choice is to take my 12 year old compact stick shift on this long desert drive. I used to routinely rent from Advantage, I had forgotten why I stopped. This is been a harsh reminder that I will never do business with this company again. Advantage is a dishonorable company and I do not recommend them to anyone.

Reserved the car through hot wire for $70. When I went to pick up the car, the person in the counter said that the actual amount for the reservation is $68, but hot wire had payed to advantage only $53. So, I ended up paying additional $15 to advantage to pick the car. This sounded absolutely ridiculous and unbelievable. Edit: Called the customer service of hot wire, they said that hot wire payed advantage full amount. The additional charge was for delay in return of the car. But I returned the car almost 15 hours before the due date of return. Request others to never use this service.