Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsAug 6, 2021

Hi Sarjit, Thank you for contacting Advanced Bionutritionals and sharing the details of your most recent experience. We are sorry to hear that you were dissatisfied with our return policy. Our team has reviewed your purchase history and determined that the Advanced Memory Formula was purchased in September of 2020. Advanced Bionutritionals does offer a 90 day money back guarantee for any customer interested in returning our products. Unfortunately, the bottle returned in March was outside of the 90 day return window which is why your refund was denied. We sincerely apologize for any inconvenience or confusion this may have caused. We hope you find this information regarding your return helpful and consider us again in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Monica, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We value you as a customer and sincerely apologize for any inconvenience and frustration we may have caused. Our team has reviewed your previous purchase history and noticed that your order was shipped internationally. International orders take approximately 30-45 business days from the date of order. Unfortunately, there are also delivery delays into certain countries due to COVID-19. The order arrived to you but was rejected and returned to our facility. It also takes the same period of time for the package to be returned. Once received, we processed a refund in full in the amount of $122.80 back to your original method of payment on May 19, 2021. We also responded to your email inquiry regarding the status of your refund on June 19, 2021. We hope this additional detail is helpful. We pride ourselves on providing exceptional service and we value you and all of our customers. Our team hopes you will find this resolution satisfactory and will consider us again in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 9, 2021

Dear Nigel, Thank you for sharing the details of your experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience and frustration we may have caused as it relates to your previous order. International delivery typically takes 30-45 business days for delivery. The package was shipped and left our facility on 3/12/21. Since your email address is listed on your account, you would have received communication there regarding your order status. For the inconvenience, our team has issued a refund to your original method of payment for the order you did not receive. The refund in the amount of $54.90 has been processed and will post to your original method of payment within 3-5 business days. We did uncover an issue with our local phone number, which may have been the number used during the time of contact. That matter has since been resolved. Alternative numbers along with a valid email address is also available on our website, www.advancedbionutritionals.com. If you are interested in placing an order a team is available 24/7 to assist you. For all support related questions or concerns, a team member is available Monday-Friday, 8am-9pm EST. Again, we truly apologize for any inconvenience we may have caused and hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 9, 2021

Dear Michael, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that you did not achieve the desired results after trying our Perfect Amino Tablets. Customers typically notice improvements within 30-60 days when taken as directed. Advanced Bionutritionals does offer a 90 day money back guarantee return policy and extended the return window by 14 days to accommodate shipment challenges related to the pandemic. At the time of your inquiry you were well over that time frame which is why your request was denied. As a one time accommodation, we will issue a refund for the bottle of Perfect Amino in the amount of $49.90. Please expect the refund to post to your original method of payment within the next 3-5 business days. We hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals