Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsJun 2, 2021

Dear Customer, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We are sorry to hear that your order has not been received. Our team would like to assist in locating your order. Please provide your order details number on this post or contact us directly at 1.800.613.5721. Our agents are available Monday-Friday 8:00AM-8:45PM EST to assist you. We truly apologize for any inconvenience this delay may have caused and will be happy to resolve as soon as possible once more detail is provided. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsJun 2, 2021

Dear Stephen, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that the product purchased did not meet your expectations. At Advanced Bionutritionals, we value each of our customers and stand behind our 90 day money back guarantee policy. Our team will be happy to accept your return for any unused product if purchased within that time-frame. Please send any remaining bottles to the following address: Advanced Bionutritionals P.O. BOX 8051 Norcross, GA 30091 If your return is eligible for a refund, it will be processed once received. Again, we truly apologize for any inconvenience this may have caused and hope you consider us in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsJun 2, 2021

Dear Sidika, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We strive to provide exceptional service to all of our customers and we are sorry to hear that your experience was less than satisfactory. We sincerely apologize for any inconvenience this may have caused. Due to Covid-19 and its impact on shipping, our company typically ask our customers to allow 30 days for domestic returns to be processed. This window of time also includes the time in transit. Unfortunately, we have continued to experience delays in receiving the incoming returns which also impacts our processing time. Again, we truly apologize for this delay and any inconvenience this processing time may have caused. At this time, we have confirmed that your refunds in the amounts of $159.90 and $199.50 were processed on May 26, 2021. You should see the credits reflecting on the original method of payment used. We hope that you find this resolution satisfactory. Our leadership team will also begin an investigation regarding your phone calls and emails. Our customer service department is available Monday-Friday, 8am-8:45 EST to assist you at 1.800.613.5721. We also offer 24/7 ordering support at 1.800.791.3395. Emails are addressed within 24-48 hours. You may also share any additional details here [email protected]. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Michael, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience we may have caused and are sorry to hear that your experience was less than satisfactory. Our team has reviewed your order history and confirmed that the order placed on April 20, 2021 was cancelled due to failed verification. Unfortunately, we were unable to process your order based on the information provided. Our team attempted to notify you of the cancellation reason via email. During the time of checkout, your card was authorized for the order total but the authorization for the attempt was released. You have not been charged for this purchase due to the order being cancelled. You may contact us to attempt to replace your order with updated information at your earliest convenience. the order replaced for you. We are available 24 hours 7 days a week at 800-791-3395 to assist you. We hope this information is helpful and again we sincerely apologize for any inconvenience we may have caused. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Aleksandras, Thank you for sharing the details of your most recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience our return process may have caused. Our team has reviewed your order history and confirmed the order purchased February 19, 2021 was successfully returned and refunded back to your original method of payment. The goods did arrive to you at the delivery address provided in the UK. Please keep in mind, international delivery to your country can take 30-45 days. After the goods were received our records indicate that the items were returned. Our team processed a refund for your order on June 7th in the amount of $258.55. There are no issues or blocks linked to your account and we have confirmed your refund was processed successfully. If you have any additional questions or concerns please visit our website and select contact us. Our team will be happy to assist you and address any additional concerns you may have. We hope you find this information helpful. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 9, 2021

Dear Modest, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that your shopping experience was less than satisfactory. International delivery to your country typically takes 30-45 days for delivery. During the time of your order, we experienced extreme delays due to Covid-19 courier issues and custom related matters. This may have impacted the delivery of your orders. We sincerely apologize for any inconvenience this may have caused. Our team has reviewed your purchases and confirmed that both orders were refunded back to the original method of payment as of November 20, 2020. The amounts were $159.90 and $199.50. The totals should be visible to you on your November statement. We hope that you find this solution satisfactory. Our team has worked diligently to improve shipping times to your country and we are now back to our normal delivery window. If you have any additional questions or concerns please visit our website and click contact us! A representative will be happy to assist you. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Customer, We are sorry to hear that your experience was less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused as it relates to your recent order experience. At this time, we have requested more information in order to locate the transaction and resolve this matter for you. Please reply with your order number or contact us at 1.800.613.5721 for further assistance. We would love the opportunity to make this right. Our team is looking forward to hearing from you soon. Best Regards, Advanced Bionutritionals