This Company is extremely dodgy and questionable and even though they reply on here they reply to no phone calls and no emails.
I purchased 3 bottles of the Amnio Acids and received. They did nothing so end of story. Now they have put me on auto ship THAT I DID NOT DO and have scammed my card and taking more money and as Im in NZ it costs way more here. Their website states free toll free number and this is incorrect ive incurred over $40 of charges trying to ring and leave messages as no one ever aswers and they NEVER ring back. Ive sent 5 emails and no reply. I have now lodged with my bank FRAUD and want everyone to know any reputable company has a clear place to cancel their autoship and also it is fraud to put me on AUTOSHIP when I did not. There is nowhere in your account to stop it and this in itself is extremely dodgy behaviour. Sort your website and ethics out and stop charging my card and take me off the AUTO SHIP I never signed up to. This review site seems to be the only place they reply to.
Sandy Leo
UPDATE - You will note the lovely reply as they do however its totally a cover up of shocking behaviour. I have rung and left 4 messages as no one answers on their not toll free number and have sent five emails and have a standard reply to only two saying they have received and will answer in 24 hours AND THEY NEVER DO. I also DID NOT sign up to autoship EVER and I was very careful not too and never do so to write this is just so the readers see it. I do not believe this company would ever refund either my order or shipping and nor did they ask for receipt for shipping to do this as they nicely offered for readers to see. THE ONLY PLACE THEY REPLY TO IS HERE NOT TO CUSTOMER SERVICE EMAILS AND PHONE CALLS. I DID NOT DO AUTO SHIP AND YOU HAVE NOT ANSWERED ANY OF MY CUSTOMER CONTACT AND COST ME FRUSTRATION AND OVER $45 of international calls, my time and now I have had to block my card and report you to FRAUD TEAM and now the ultimate of hassle of blocking a card and reinstating with other legitimate companies and payments and accounting updates. Thanks for the massive headache and shocking experience and if you rung me or emailed me with this info you have replied with then I would believe you. REFUND MY MONEY AND I WILL THEN SEND BACK TO YOU AS THERE IS ZERO TRUST FROM THIS CUSTOMER.
SANDY
Response from Advanced BionutritionalsAug 10, 2021
Dear Sandy,
Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We sincerely apologize for any inconvenience or confusion the checkout process may have caused. Our team has reviewed your previous purchases and confirmed that you enrolled in our auto shipment program during your online checkout process. Your initial order was processed via the website and you opted in our auto-ship program. We are unauthorized to auto enroll you. We sincerely apologize for any confusion this may have caused. At this time, our team has successfully cancelled the auto ship plan and you will not receive any additional orders.
Regarding the replenishment order that shipped June 15, 2021, you are welcome to return. We do offer a 90 day money back guarantee return policy. For the inconvenience, we will be happy to refund your return shipping as well.
Please return the products to:
Advanced Bionutritionals
P.O. Box 8051
Norcross, GA 30091-8051
Once received, we will process your return and issue a refund for that purchase.
Our company contact information is available on our website. All contact numbers are valid working numbers. Please visit our website at www.advancedbionutritionals.com and click contact us at the bottom of the home page to obtain that information if you ever need additional assistance. There are team members readily available to assist you 24/7. Customer support is also available Monday thru Friday 8am-9pm EST. Again, we sincerely apologize for any inconvenience we may have caused and hope you find this resolution satisfactory.
Best Regards,
Advanced Bionutritionals
LJ
Laura June A.
Advanced Bionutritionals you totally…
Advanced Bionutritionals you totally missed the point, at the instant I realized I made an error by accepting the second offer which was just pressing a button, I called your number IMMEDIATELY, NO ONE ANSWERED, I SENT AN EMAIL IMMEDIATELY, to date no one responded to me, but you respond to Trustpilot, fix your customer service, this situation could have been easily avoided.
Response from Advanced BionutritionalsAug 10, 2021
Dear Laura,
Thank you for sharing the details of your recent experience with Advanced Bionutritionals. Our mission is to provide all customers with exceptional service, and we are sorry to hear that your experience was less than satisfactory.
We truly apologize for any inconvenience and frustration we may have caused as it relates to cancelling your order. We understand that your request to cancel was submitted immediately following your order and we are sorry that we were unable to process your request prior to the order shipping.
We would love the opportunity to make this right. Here is how we can resolve this matter now that the product has shipped, you may refuse the package or return the additional bottles to our facility at:
Advanced Bionutritionals
P.O. Box 8051
Norcross, GA 30091-8051
Once you have refused or returned the products, please contact customer support at 1.800.613.5721 and reference your order number. Our team will be happy to refund the shipping as well as issue immediate credit to your account. We will also apply a $25 dollar discount to your initial order for the inconvenience. This credit will reflect on your original method of payment within the next 3-5 days. We hope you find this solution satisfactory.
Best Regards,
Advanced Bionutritionals
KC
Kin C.
I ordered on July 7 and yet to receive…
I ordered on July 7 and yet to receive my shipment. I sent email and was told this email isn’t working. Can someone look into this for me please.
Response from Advanced BionutritionalsAug 6, 2021
Dear Kin,
Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience we may have caused and are sorry to hear that your experience was less than satisfactory.
Our team has reviewed your order history and confirmed that the order placed July 7 was cancelled due to ship to address. Unfortunately, we do not offer shipping to your country at this time. Our team attempted to notify you of the cancellation reason via email.
During the time of checkout, your card was authorized for the order total but the authorization for the attempt was released. You have not been charged for this purchase due to the order being cancelled.
If you have an alternative address or forwarding address we will be happy to have the order replaced for you. You may contact us 24 hours 7 days a week at 800-791-3395. We hope this information is helpful and again we sincerely apologize for any inconvenience we may have caused.
Best Regards,
Advanced Bionutritionals
LZ
Louis Z.
DO NOT DEAL WITH THIS SHADY COMPANY
I ORDERED TWO PRODUCTS ON A ONE OFF PAYMENT AND THEY PUT ME ON AUTO SHIP
THEIR 1800 NUMBER WAS DISCONNECTED AND I RECIEVED NO REPLY FROM NUMERIOUS EMAILS I SENT AND THE FIRST $260 ORDER WAS SENT BEFORE I HAD TIME TO CANCELLED MY CARD TO STOP THE SECOND AUTO SHIP THE BANK COULDNT STOP THE PAYMENT. SHAME ON THIS AMERICAN COMPANY
Response from Advanced BionutritionalsAug 5, 2021
Dear Louis,
Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We sincerely apologize for any inconvenience or confusion the checkout process may have caused. Our team has reviewed your previous purchases and confirmed that you enrolled in our auto shipment program during your online checkout process. We have confirmed your request to cancel your auto-ship plan has been processed as of April and we will not ship any future orders.
For orders that shipped prior to the cancellation, we do offer a 90 day money back guarantee. For the inconvenience, we will be happy to extend this timeframe as well as refund your return shipping.
Please return the products to:
Advanced Bionutritionals
P.O. Box 8051
Norcross, GA 30091-8051
Once received, we will process your refund immediately.
Our company contact information is available on our website. All contact numbers are valid working numbers. Please visit our website at www.advancedbionutritionals.com and click contact us at the bottom of the home page to obtain that information if you ever need additional assistance. There are teams readily available to assist you 24/7 and customer support is also available Monday thru Friday 8am-9pm. Again, we sincerely apologize for any inconvenience we may have caused and hope you find this resolution satisfactory.
Best Regards,
Advanced Bionutritionals
MS
miriam S.
I cannot believe this!!
I cannot believe this!!! I'm on 1st bottle of Perfect Aminos, and noticed I no longer have burning pain in left foot. I had purchased custom-made inserts which work great, but I noticed the last couple of wks that I have no pain whatsoever in that foot when I don't wear inserts...UNBELIEVABLE....(the pain had been going on for about 4yrs)...very satisfied.. THANK you...Advanced Bionutrionals....👍👍👍
MS
Mark S.
They change your setting to auto ship
They change your setting to auto ship - i ordered perfect amino for a one off order and took a screen shot of my setting showing auto ship NOT ticked! I then received and email saying my order had been shipped. I emailed feedback AT advancedbionutritionals.com attaching the screen shot. No response. I then logged into my account again and miraculously the auto ship box had now been ticked. These guys are dubious to say the least - only way to stop these auto ship and then debiting your card is to lodge dispute with your bank and cancel your card. And BTW Perfect Amino does nothing.
Response from Advanced BionutritionalsAug 6, 2021
Dear Marc,
Thank you for sharing the details of your recent experience with Advanced Bionutritionals. Our team has reviewed your previous purchase and confirmed that the additional order occurred as a result of an upsell acceptance during checkout.
When customers shop with us online we offer additional quantity discounts during the checkout process. Our records indicate that you accepted the upsell offer for the additional bottles of Perfect Amino during the post check out process. Our team has confirmed the additional bottles were successfully canceled per your request on May 21st, the same day you ordered. This was not an auto ship issue. We have also reviewed your account and can confirm you were never enrolled in an auto ship plan for any of the products purchased. We sincerely apologize for any inconvenience or confusion this may have caused.
Our team will be happy to assist you and offer a refund for your initial purchase if you are not pleased with the results. We offer a 90 day money back guarantee on all of our products. If you are interested in returning the order you did receive to:
P.O. Box 8051
Norcross, GA 30093
Once received we will process the return and issue the refund back to your original method payment. We hope you find this solution satisfactory.
Best Regards,
Advanced Bionutritionals
ST
Stephen
Absolutely disgusting
Absolutely disgusting
This company is so dodgy
Please avoid.
Response from Advanced BionutritionalsAug 6, 2021
Dear Stephen,
We are sorry to hear that your experience was less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused as it relates to your recent order experience. At this time, we have requested more information in order to locate the transaction and resolve this matter for you. Please reply with your order number or contact us at 1.800.613.5721 for further assistance. We would love the opportunity to make this right. Our team is looking forward to hearing from you soon.
Best Regards,
Advanced Bionutritionals
