Michael
good
good product
Response from ADV.Nov 17, 2020
Hello Michael, We're very glad to hear! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.

We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Michael
good product
Response from ADV.Nov 17, 2020
Hello Michael, We're very glad to hear! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.
Andrew H.
Very prompt processing of order and delivery of product. I’ve never had a bad experience with ADV. Products are well designed and offer great value for the money!
Response from ADV.Nov 13, 2020
Hello Andrew, We're very glad to hear! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.
Tri N.
My experience with the customer service team was excellent; they've responded promptly and was a pleasure to chat with.
Response from ADV.Nov 9, 2020
Hello Tri, Thank you for the kind words! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards,
Richard G.
I bought an expensive pair of Universal Layla Aion IEMs and was anxious to get Eartune Fidelity Tips (custom ear tips). Although the ADV team only communicates via e-mail (not phone), they are the consummate professionals. They told me that they would have to get their hands on my Laylas since they had not made Eartunes for that IEM before. I took the leap of faith and sent my precious new earphones to a company with which I never dealt before. ADV was fast and efficient, walking me through every step of the process to reassure me that my Laylas were in good hands. The product is terrific, making it a joy to listen to my music. I have already ordered two more pair.
Response from ADV.Oct 22, 2020
Hello Richard, Thank you for the kind words! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards,
Luis T.
Excellent service and customer service, the product delivery is great and the timing to receive it is fantastic, thanks
Response from ADV.Oct 20, 2020
Hello Luis, Thank you for the kind words! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards,
Chris B.
I am 100% satisfied with the quality of the earplugs and adapters that I received.
Response from ADV.Oct 16, 2020
Hello Chris, We're very glad to hear! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.
Guy M.
I ordered the custom bluetooth IEM style, and while I expected a lengthy wait, it was almost 5 months. That is not what is the most upsetting though - the communication on status of my order was lost several times, and I had to keep pestering them to figure out where my order was.
Response from ADV.Oct 9, 2020
Hello Guy, We’re very sorry about the delay in the production time. Beyond our control during that time unfortunately, COVID-19 has affected our supply chain and further affected the rate of production. We have since improved the leadtime dramatically. As for your experience of communications with us, we will take your feedback to heart and will improve upon with our future customer interactions. Please reach out to us with any other questions or concerns you might have via email at [email protected]. Kind regards, ADV.
Ric R.
Great custom service. Very satisfied.
Response from ADV.Oct 8, 2020
Hello Ric, We're very glad to hear! If you ever run into any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.