Joshua H.
The device does not hold a charge nor…
The device does not hold a charge nor does it stay connected to bluetooth, I guess that’s why you don’t buy cheap devices.

We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Joshua H.
The device does not hold a charge nor does it stay connected to bluetooth, I guess that’s why you don’t buy cheap devices.
Ethan S.
I received the wrong product. Ordered Gen 1, got ???? But they don't fit.
Response from ADV.Jul 29, 2026
Hello Ethan, We see that you have purchased the memory foam tips that are compatible with both Gen 1 and Gen 2. If haven't already, please help ensure to remove the existing tips fully from the AirPods Pro where the black nozzle is fully exposed. At this point, the memory foam tips can be installed onto the AirPods Pro. If you need further assistance, please reach out to us at [email protected]. Thank you, ADV.
william T.
no any response in my purchase when I ask.poor
Response from ADV.Jul 29, 2026
Hello William, We are actively working to improve our customer services. We truly appreciate your kind understanding and patience. Warm regards, ADV.
Dave
These shipped quickly but the fit is worse than stock, noise cancelling is worse and they collect ear wax like crazy.
Response from ADV.Apr 17, 2026
Hello Dave, We're sorry to hear about the poor fit. It may be possible that the small size that was purchased is a bit too small for your ears. Please reach out to us at [email protected] so that we can help you achieve a better fit. Thank you, Jane from customer services
Jillian
The detach when I pull them out of my ears.
Response from ADV.Apr 17, 2026
Hello Jillian, We're sorry to hear that! It may be possible that the memory foam tips are not fully clicked onto the AirPods Pro. If the issue still persists, please reach out to us at [email protected] and we'd be happy to help you further. Thank you! Best regards, Jane from customer services
Michael J.
The product took twice the amount of time it was quoted to deliver. It ended up taking them 6 months. On numerous occasions my emails would go without an answer until I double emailed. Even when I did get an email back I could not get a direct answer on when my product was going to be delivered. It wasn’t until I charged back the charge that they started to take the situation seriously and finally tell me the product was ready to ship. They would not budge on price at all even with all of this as they believe they have a very high quality product and it would go against their principles. I finally receive the product and the right ear is too tight and the left ear is too loose. Not to mention they have worse audio than AirPods. The frequency response has virtually no low end. It sounds like I’m listening to 2008 6$ skull candy’s.
Response from ADV.Dec 27, 2025
Hello Michael, We truly appreciate your patience. As for the sound experience, if you haven't already, please try to reset and re-pair. And kindly help check that the earbuds are sufficiently charged. As for the fit, if you haven't already, please reach out to us at [email protected] and we can guide you through our refit process. Thank you, Jane from Customer Services
Jiten M.
I honestly don't know how this could happen. I even messaged you after my ordering saying I couldn't wait for this product as your website says the new Aptx Lossless Codecs are supported, which was the only reason I ordered, for the new qualcomm bluetooth chipset. The waited over 9 weeks only to have a product that is not Aptx Lossless supported at all. The M5-TWS Custom you've sent me does not support Aptx Lossless nor does it support Aptx Adaptive as you've described on your website. I know how to check this as I own a pair of Headphones which has this supported, so I know how to check android Bluetooth settings for this and your product does not comply. I've spent a lot with you, 2 different Eartune orders and now this. I'm expecting this to be resolved immediately. I don't usually resort to reviews but your responses have been so slow recently.
Response from ADV.Oct 10, 2025
Hello Jiten, We are very sorry to hear your experience! Currently, we are actively checking with our engineers to see what may have happened with your specific unit; as soon as we have an update, we will be in touch with you. We truly appreciate your communication with us and your kind understanding. Best regards, Jane from Customer Services
Rod L.
Terrible about notifications on the build out and delivery process about tremendous delays, I get these high end IEMs and they don’t even perform as well as my 5 driver $44.00 Amazon’s IEMs, 100% disappointed what a waist of my hard earned SE money, just being honest and upfront
Response from ADV.Aug 11, 2025
Hello Rod, We’re very sorry to hear your experience! The custom pieces are heavily dependent on its fit and seal for its intended sound - as there may be a chance for a sound-leak, or improper positioning, we will work closely with you to sort this out. Please lookout for an incoming email from us.