adsitco.comReviews of adsitco.com

4.3791 reviews
Auto Parts & Wheels
600 E Washington St, Eaton, Indiana

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adsitco.com

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About adsitco.com

For over 40 years, Adsitco has been the go-to brand for Mercedes-Benz owners looking for OEM and quality aftermarket parts to keep their vehicles on the road. We have a huge stock of parts for the most iconic Mercedes-Benz vehicles, from the 1960s through the 1990s. If you're working on restoring a Mercedes, or need to fix up your daily driver, our experts are here to help you!

adsitco.com (adsitco.com) has 791 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: adsitco.com
Category: Auto Parts & Wheels
Location: Eaton, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About adsitco.com

adsitco.com (adsitco.com) has 791 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: adsitco.com
Category: Auto Parts & Wheels
Location: Eaton, Indiana
Listed on Five Star Index: 2026

Marlene D. G.

Jul 8, 2015

Dissatisfied

I bought a catalytic converter from Adsit. I was sent a substitute catalytic converter. When I took the part to the auto mechanic I was told this part was not the same part that was on my car and He would not install it. I called Adsit and was told that because my car was an older model that this part would substitute quite fine on my car. I was then told if I bought the catalytic converter that was intended for this car it would cost $1000.00 more than I paid for this part. I became very mistrusting of this transaction because I was not given choices with an explanation from the onset. So I insisted on returning this merchandise. I was then told if I returned it would be at my expense. I returned the merchandise. Several weeks went by I called Adsit regarding my refund. Adsit charged me $544.00 for this part and I was refunded $371.25. I called Adsit in regards to $172.75 cents differences. Now I am told that Adsit charges a 25% restocking fee. Each time you speak to Adsit there is a story and the customer is being robbed. They are dishonest and no consumer should trust them. I will tell my story to all my friends, associates and colleagues. I will keep my records of this transaction and if ever I hear they are being investigated I will repeat my story and show my records. They are crooks and belong in jail. Yours truly, Marlene D. Gray

Response from adsitco.comJul 16, 2015

Marlene, Thank you for your business and you review. It is honest reviews like yours that help us improve as we work towards reaching our goals. On 5-18-15 you placed an order online for a catalytic converter for your car. Please note that Mercedes list is $3400 for this part. You ordered this one online for $495. First I want to be very clear, we do not advertise or promote this as an OEM Mercedes part. Please let us know what implied or led you to believe that this was. We want to make sure all of our advertising and online content describe and reflect the products we sell accurately. We currently only advertise these updated units online, so there really should not have been any confusion. If we have at all mislead or implied something in error we do want to correct that and make it right to you anyway we can! Also all parts come with an exchange warranty. If the part is wrong or defective just let us know and we will gladly exchange it for you. You requested the OEM and we offered it to you at our cost. You then declined an exchange and requested a refund. The online terms and conditions you agreed to when you placed this order online and clicked "I accept" clearly states all parts returned for refund would be subject to a 25% restocking fee. We strive to accurately describe all of our products, warranties, and policies as clearly as possible. We have no interest in tricking or misleading any of our customers. Our goal is 100% customer satisfaction. Obviously you are not happy and feel strongly that you have been wronged. We want to try and make it right. We did send you an updated version. We are not sure what issue your mechanic had with the part but we have sold over 10 of these this year with no issues at all. If you have any questions or concerns please feel free to post here or call our sales manager Seth at 1800 521 7656. We look forward to serving you and all your future Mercedes Parts needs. The Adsit Company