ADS Sports Eyewear Reviews | Read Customer Reviews of adseyewear.com

ADS Sports Eyewear Reviews | Read Customer Reviews of adseyewear.com

ADS Sports Eyewear reviews

811 approved reviews, newest moderated first

Sugz
Oct 24, 2016
Sent the wrong prescription
Title is self-explanatory. They still have yet to send me my replacement but they were quick to recognize their error. I'm hopeful that a replacement is expeditiously delivered.
Response from ADS Sports EyewearOct 31, 2016
We would like to provide a response to this review, but we have no idea who left it, and I am not familiar with this issue. Can the person who left this review please contact me at [email protected]. I will certainly make sure this is resolved quickly. Dave DuMais Owner / Optician ADS Sports Eyewear
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Mike W.
Oct 24, 2016
Great customer service
I needed to replace the magnetic side pieces on my sunglasses. They found them for me and shipped very fast. Great customer service!!
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Mindy C.
Oct 23, 2016
Customer service
Chelsea was extremely helpful and the team. I had to return my glasses because the film was coming off. I sent them my glasses and in about 3 days after they received my glasses they were fixed and on the way back to me. I also asked Chelsa to tighten the frame which she did. Great customer support and satisfaction !!!!!
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Andrew A.
Oct 15, 2016
Post-order issues
Delayed email follow-up by the original personal helping me with the order. I subsequently made a generic query through their support section and received a prompt response and action. The plastic sunglass frame was not 4 pt square on arrival. 1 temple was 3/16" higher than the other, making the glasses unwearable without a trip to my local optician, which was a little embarrassing.
Response from ADS Sports EyewearOct 21, 2016
Andrew, we hate to hear that you are not as satisfied with this order as your last one. We make a concentrated effort to reply to every email as quickly as possible. No adjustments should have been made to the frame that you sent in. For current Oakley models, we would typically order the prescription lenses from Oakley, and if you choose to send in your frame we would mount the lenses in the frame before shipping it back to you. Because you were ordering lenses for a discontinued model, Oakley requires that we send them the frame. So Oakley mounted the lenses they made in your frame. It is not uncommon for people to have one ear higher than the other. So if the frame was not square, they would not straighten it out. Adjusting a frame requires a frame heater. In rare cases, a frame heater is used when lenses are difficult to mount. So if your frame fit differently when it came back to you, the logical reason seems to be that Oakley needed to heat the frame in order to mount your lenses. We regret that this reflected poorly on ADS Sports Eyewear. Oakley typically does quality work, and we are proud to be one of a very few Authorized Oakley Online Rx Dealers. We hope we’ll have another opportunity to make up for the ground we lost on this sale. Dave DuMais Owner / Optician ADS Sports Eyewear
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David J.
Sep 26, 2016
Easy fast and cheaper than traditional eyewear
Title says it all. Don't hesitate to give ads a try. Glad I did.
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W. O.
Sep 25, 2016
Outstandinf
Customer service was excellent. Had some issues with certain details of my order and I was assisted every step of the way.
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A J.
Sep 16, 2016
Fast, convenient, great customer service!
Got the prescription Oakley's I wanted without any delay.
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Hope D.
Sep 11, 2016
Prescription sports Glasses
Our son broke his glasses, frame and lenses, while playing baseball. ADS Sports Eyewear replaced the lenses for free, and gave us a discount on the new frames. Chelsea was very pleasant to work with and always responded back to all questions promptly! Thank you!
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