AdscaleReviews of adscale.com

We signed up for AdScale's full-service package, which covers active management of both our Google Ads and Facebook Ads accounts. For weeks, we sat on calls with our account manager discussing why our Google campaigns were underperforming, under the impression that our account was being actively managed and optimized in the background. It wasn't. Google Ads keeps a Change History log on every account — a factual, timestamped record of every single edit made, who made it, and which login (including any service account) was used to make it. This isn't a matter of interpretation; it's an objective audit trail. When we finally checked it, the log showed zero edits to our Google Ads account from AdScale for the entire period we were paying for full management — all the way until a single, minor change on July 8. Weeks of "management" and "optimization" that we were billed for and told about on calls simply never happened, according to Google's own records. For comparison, the log clearly shows another specialist (Ksenia) who worked on the account previously making edits multiple times a week — so we know real work does show up in this log when it's actually being done. When we raised this and asked for a partial refund to cover the Google side of the service that wasn't delivered, AdScale's response was that changes had been made using two different logins (their managed user and our own Google user), and that effective management of Brand and Performance Max campaigns doesn't require frequent edits — meaningful changes are made only when they'll have material impact. That may be true in principle, but it doesn't square with a log showing no activity at all for weeks on an account we were told, on repeated calls, was being actively worked on. If substantial work had genuinely been done, it would appear in the Change History tied to whichever login made it. We asked them to point to specific dated entries supporting their claim. They did not. This is the core of our issue, and it's a contractual one, not a matter of opinion: we paid for ongoing, active management and optimization of our Google Ads account as part of the full-service plan, and for a period of several weeks that service was not delivered. The evidence isn't our word against theirs — it's Google's own audit log, which cannot be edited or backdated. AdScale disputed this, but has not been able to identify a single change in that log to counter it. We asked for a refund covering the period of undelivered work and a reasonable notice period. That was refused, and instead we were told AdScale would "vigorously defend" itself against what it called false allegations. We'd have much preferred a straightforward acknowledgment and a fair resolution over having to escalate this. If you're considering AdScale, look elsewhere — we can't recommend them on any level. We weren't happy with either their ad creation or their account management. The ad creation comes down to brand fit, and I can see them working for brands that aren't too particular about their visual brand identity. But the real issue, and what makes this a contractual breach rather than just a difference in taste, is that AdScale claimed to have made edits to our Google Ads account when the account's own Change History log shows none were made.

We have been using Adscale for just over 3 months now and we are continuing to see a decline in our revenue to the point where we will likely have to shut the doors. Our previous agency had slow revenue growth at least. There have been major mistakes made with their ad links which directly cost us money. I informed them that I wanted to do a review of the first 3 months of service and then all of a sudden my credit card was charged for the next 3 months without my consent. Now we have asked them to refund that so that we can cancel. We will see what they reply and I will update everyone here. It has been an enormous fail for us to date.

I do not recommend, totally worthless service. AI text its too obvious AI. But the worst support is that after starting price of 150€ per month they don't even care to offer you a support. If you don't trust me, try it yourself try to contact a support.

AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful. During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account. When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error. If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.

Avoid at all costs unless you want to see your business drowned in a matter of days. We installed their Wordpress plugin, it created ongoing 500 errors on our website, wiped all our APIs connections that have been standing strong for 7 years prior to this. Then we got told their plugin downloaded from their onboarding, was removed from the Wordpress repository 5 years ago. With reason. It messed with our google tags that are now in need of urgent fix and falsely claimed to have spent money on Google ads while the campaign it created never went live. Attempted to contact their support twice and received zero answer. These people should face court and be forever banned from trading in any respectable jurisdiction

Do not use this company, they stole money from our account. We cancelled the trial and they still took a payment and refused to refund. Our business is called Posted Sweets , this is a legitimate review. Avoid this company

Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives. We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved. When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds. What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns. Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility. We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.

Misleading Sales Promises, Poor Performance, and Overpriced Contract – Not Worth $3,000/month ------------------------------------------------------------------------ Total waste: 9000$ on 3 month subscription with no value, time and no clear strategy. We’ve been a client of AdScale for the past two months, and unfortunately, our experience has been extremely disappointing. Before signing, their sales team assured us—during calls on Zoom or Google Meet—that AdScale would significantly improve our ROAS and campaign performance using AI. They even showcased results from other companies as proof. Their website reinforces these claims, stating they can improve ROAS and other key performance metrics. He said that our cost per purchase in our brand was too high and that their app would help lower our customer acquisition cost. Then he showed examples and performance data from other clients, which we found to be unprofessional and unethical, as it involved sharing confidential store performance information without consent. However, the reality was far from what was promised. After signing a $3,000/month contract (which they call a "software + account manager" fee), we quickly discovered that no meaningful optimization was being done. The campaigns they ran were basic, and they didn’t even use the full “Website and Shop” setup in Meta ads—just “Website” only, which is a huge miss for an eCommerce brand. Our ad budget of $8-10k per month was essentially wasted, with no improvement in results compared to managing ads ourselves or hiring a freelancer for $500–$1,000/month. Don’t rely on what the sales team tells you—read the contract carefully. Or better yet, don’t sign anything at all unless you're 100% sure. What they promise and what they deliver are miles apart. When we raised concerns after the first month, we were told “it takes time” and that “resources have been allocated,” but those were just empty words. We waited another month, but nothing changed. In fact, our performance actually got worse—especially disappointing since this is our peak season compared to last year. There are no performance KPIs in the contract. So even if your CPA is terrible or your ads are underperforming, the contract remains active, and you’re still expected to pay $3,000/month while they say, “we have a plan, we’ll do better.” This creates a situation where you’re locked in, paying for poor service, with no accountability on their side. We initially accepted a three-month term with an early exit window. Now, after two full months of poor performance, we’ve requested to exit early and not pay for the third month—because it’s clear this service is not as advertised and not worth continuing. I wanted to rate 0 but there no 0 button. Bottom line: If you’re expecting real strategy, results-driven media buying, and campaign improvements, you won’t find it here. You're better off hiring a competent freelancer or internal media buyer. We feel misled and regret signing this contract.