AdRollReviews of adroll.com

User interface is complicated and hard to figure out what you need to do. Their support leaves much to be desired (if you can understand them) and actually never seems to solve anything. A giant headache to set up your accounts and campaigns and apparently YOU need to intuitively know where to look to set things up. They don't tell you or indicate anything. You're just supposed to KNOW. Or figure out slowly the hard way. E.g. you have to set up specific destination urls for EACH ad that you upload. Even if they're in the same campaign, and the campaign's destination url is set to X. You have to individually change ALL their destination URLs to be that one. Otherwise they default to your homepage. It's been one giant headache from the start and I sincerely dislike working with them. Going to try to find something different.

Absolute scammers! Charged our credit card 5000 USD without notice ... Support is arrogant and unwilling to help resolve issues.

I am a fan of what Adroll are trying to achieve and they do have a large advertising network, but there support really lets them down and the fact that they charge upfront is simply off putting. Launched a daily campaign for £30 - got charge £1,600+ - where is the sense in that, they need to go back to their old charging policy. Whilst I have been a customer for over 2 years, without change this will be ending soon.

I viewed Adroll's stats on my two stores' advertising as HIGHLY SUSPECT, so I ran a test. I opened a brand new store with June 2017 online revenue of a mere $530, Adroll lied with a June report of $11,845 of Attributed Revenue from the $280 ad expense!!! BWAHAHAHAA adroll is a farce. AVOID Adroll.

This company calls me every day looking to solicit my business. I've told them that I am not interested but the calls keep coming. Never take a call from them or you'll be hounded forever.

As others state. Fake/false traffic and expensive! We have used the company 2 twice. 1st time we though, ok maybe we have set this up wrong! So we paused the account after spending 2k and had a good look at the setting. Nothing seem out of place, so we gave them a call and had an online call conference. Ok we though, lets give this another go!! Wish we didn't bother ! Another 1k down the drain!! The company is horrible, fake traffic, fake clicks. DON'T DEAL WITH THEY WILL JUST STEAL YOUR MONEY & SEND YOU THE WORST TRAFFIC!!

We have tried this company now 3 times as this is now the last time ever! They always lie about traffic and clicks. They are using click bots. they will argue that the traffic in GA is different to theirs.... well yer.... we decided to track via "hits" from them rather than any other metric as this would really be more than their "clicks" to our site! Nope! still 100's out and we only tested them for a few days! still over £300 it cost us for their totally rubbish traffic (30% new visitors) Stay away - They will eat your budget not want to refund any money in your account and just be total d*cks!

AdRoll's customer service is bad. They have a guy name Rasheed who is on Chat Support who hardly understand English. 25 Minutes into chat asking a simple question, and the person cannot answer a very simple question. AdRoll has a horrible customer service. The whole service is outsourced and more importantly is not properly trained. I'm afraid most of them have bad manners and demonstrate a lack of professionalism when dealing with customers. AdRoll is quick to charge your credit card, but when you need customer service, they do not have it in place. Now, when it comes to AdRoll as a re-targeting platform, we have been running ads for over a year now, and it is now proven that the results and conversion the platform is reporting on is fake-boosted, conversions are being way over-reported. When you bring this up with their Support Team (if you pass the basic knowledge barrier on their end), they will "escalate" this to their Tech team, and their tech team will never respond. ADRoll boosts its click-through as well, it never aligns with any of your other analytics data. If you try to talk to someone about the over-reported performance of your campaign, NO ONE will help you or even answer your question, because you are not spending an X amount with them a month, plus they keep the stats elusive on purpose, and Ad Spenders have no idea how their system works. AdRoll is so highly disappointing. No one should be spending any ad spent with AdRoll. They simply dont care. Google Outsources their branches to India and Philippines too but they provide a good quality service. AdRoll does not. Save your money, and spend your re-targeting budget with Google. At least Team Google will always provide a good and stable quality service and will support your anyway they can. At the time of my last attempt to figure out why the updates we made to our AdGroup but nothing was saved, the person on the AdRoll customer service side (Oliver Lizardo, Philippines) started robotically repeating "I will have to escalate this to our Tech Team". Every questions I asked, simple or hard, he started repeating himself that he has to escalate. Their own support team dos not even know how to utilize AdRoll. Shame on you, AdRoll! You also can almost NEVER get a hold of American Team, all calls are answered by incompetent reps in foreign countries. You lost the trust of your customers completely, AdRoll. I would never recommend AdRoll to anyone. There are other re-targeting platforms available to advertisers, with much better tech support and much easier to use platform.