AdRollReviews of adroll.com

made it a lot easier to consolidate when it came to ad platforms. like the reporting

If i have chance i give 0 star

That is the best remarketing platform ever created!

Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

One of the worst advertising company I had ever used. Poor products and services, lots of bugs on the product. They will ask for you to pay though you don't use their products. It's been years we been using Adroll for our marketing campaigns purpose. On 5th of April, 2019 our account was suspended because of overdue payment. And from onward of 5th April, 2019 all our campaign were paused whereas only one campaign (Facebook re-targeting campaign) been continuously running coz of some bugs issues in Adroll inspite our account been suspended on 5th of April 2019. The only Facebook camping been running without after 5th of April, 2019 till 21st May, 2019. In between the time the Facebook campaign had generated invoice without letting us knew. We don't know how come a suspended account have one campaign keeps running whereas other campaign been paused. On 21st May, 2019 we had cleared all our past invoices which was generated during our account been suspended. And after paying all the invoices my account been resumed and I had stopped all my campaign manually. But though all my campaign been stopped, only the Facebook campaign been running coz of bugs issues and generated invoices. And we been deducted for that invoices after stopping our campaigns. When I had raised this issues to the Adroll support they had realized the issues of bugs in Adroll and Facebook. They took more than 2 weeks to resolve the bugs and held me keep awaited for our answers. I had asked for them to refund which is been charged by us because of bugs in the Adroll. They told me that I will get refund only my for those invoices which been charged after 21st May, 2019. But they are not agreeing to refund all my money which i had paid invoice which were generated from our account been suspended (5th april, 2019).

Tried them for a LONG LONG LONG time without any real results. We kept watching our CPA go up and up and up any time we increased our budget the CPA would just keep increasing. We hired an adwords manager that convinced us that CPI (cost per impression) via adwords would be much better. We kept both running even though Adroll Adwords anyways. What we found was our CPI was lower AND our CPA was much lower using the exact same banner ads. I contacted Adroll and mentioned that it seemed like we were just throwing them free money and their support were more than happy to see us on our merry way. After YEARS of being with them they mentioned that we could optimise our account better, I asked why I was never told in the early days that I wasn't getting the most out of Adroll, they basically said it's my problem, not theirs. At least Google is constantly trying to help you with your campaigns for free. I don't recommend Adroll for any business at all. It's just a waste of money and it's a shame it took me years to find out..

The system is fairly easy but if you need their help on anything that's not vanilla you're in for a tough time. I contacted them and the answers back were useless - just designed to push the problem forward until the next day's support team check-in. I was in a loop for over 8 days until I raised a complaint. No one got back to me. I raised an official complaint two days ago and I have still had no response. In short, they're very efficient at taking your money, very bad at supplying the service you pay for.

I think adroll's interface is very easy to use. They integrate well with shopify to create remarketing ads that are hyper-relevant to your audience. My only problem, as a small business with a resticted budget, is how random the results seem. Compared to retargeting on other platforms (where bounce rate is near 0%) AdRoll seems to send cold traffic to my site (100% bounce rate from adroll sources). True retargeting shouldn't garner so little enagement. It's very costly. And so unfortunately we've stopped using them. And instead have opted for direct retargeting ads with Google and Facebook.