Sales guy asked for a $500 refundable deposit in exchange for a sample video script. Reasonable. After we decided to go elsewhere, the salesperson ghosted us and did not return the deposit. Ended up having to contest it with Amex.
Strange way to build customer trust.
Response from AdOutreachNov 20, 2025
Hi Isaac,
We’re truly sorry for the experience you had. Your refund should have been processed promptly, but unfortunately, the request was not relayed to our Operations team. The salesperson you worked with is no longer with our team and did not inform us of this prior to his departure. Once we became aware, we processed your refund immediately, and the receipt has been emailed to you.
We understand how frustrating this was and appreciate you bringing it to our attention. This is not reflective of how we operate, and we’ve implemented additional internal safeguards to ensure this doesn’t happen again.
Best Regards,
The AdOutreach Team
MD
Mayllen D.
Very helpful experience thank you for…
Very helpful experience thank you for the discussion.
NJ
Nomena J.
The right support at the right time
When I think I’ve done everything right (the structure, the approach, and all the details) there’s always something new that comes up during the training. Something I thought was right, but actually needs to be improved.
RS
ryan S.
I am so impressed with the AI platform…
I am so impressed with the AI platform that was introduced and illustrated in the webinar. Highly recommend if you are looking into AI moving my business forward. Shout out to Aaron for following up and explaining the strategies offered.
KM
kevin M.
would highly reccomend for any small business looking to use youtube ads to grow and scale
ad outreach helped me launch youtube ads from scratch start to finish in 2 months. as a local business i've been able to generate 40 leads and 6 consultations within the first 3 weeks of launch. their script writers, video editers, and their media buying team, specifically mauricio, hashim, and ahmad have been very amazing to work with. they helped me trouble shoot many problems and helped guide me through a very difficult system to learn (google ads manager) and helped me get set-up as a novice with little tech skills, and were very patient and supportive the entire time. i'd highly reccommend ad outreach for any small business looking to grow and scale with youtube ads,
they helped me get launched and generating leads within 2 months and have a wonderful team of people to help you.
DG
Dominic G.
Fantastic program supported by a great…
Fantastic program supported by a great weekly Round Table live Zoom call hosted by Aleric, Dave Anderson and Dave Leek, all of whom add immense value. Direct access to a team like that where you get instant live feedback, coupled with solutions to issues in a weekly live zoom call, is priceless.
KS
Ken 'Spanky' M.
Thousands Spent, Months Of Trying, ZERO Qualified Leads or SALES
Great Team, Just Couldn't Find Our Fit
I chose Ad Outreach based on trust built through years of knowing founder Aleric Heck in the same business ecosystem. That relationship history was the primary factor in my decision.
THE INVESTMENT
Over several months, our investment was substantial:
Ad Outreach management fees: Thousands in done-for-you service costs
YouTube ad spend: Thousands per month
Total investment: Well over $25,000 combined
Return on investment: $0 in attributable revenue.
NOT FOR LACK OF EFFORT
Here's what I want to be clear about: the team at Ad Outreach did everything in their power over the months we worked together to find our audience. They were responsive, willing to test new approaches, and genuinely invested in making this work. When they requested special videos, we produced them. When they wanted to test new approaches, we provided immediate access and implemented changes.
They just couldn't get it dialed in for our specific business model. I know they have success with others—they just couldn't crack the code with us.
THE ACCOUNT MANAGEMENT EXPERIENCE
We did experience some account manager turnover during our engagement. While our lead Media Buyer remained consistent and maintained strategic continuity, the transitions still required some re-explanation of context. This is worth noting, though it didn't prevent the team from delivering excellent service and effort.
THE SECOND CHANCE
A month ago, I decided to end our partnership. Dave Anderson from Ad Outreach reached out with a retention offer, expressing genuine belief they could turn things around and requesting 60 more days. I agreed, recognizing breakthrough moments sometimes happen after extended testing.
They did make progress—achieving a 25% decrease in cost per lead with additional tests underway. However, after careful consideration at the 30-day mark of that extension, I decided the continued investment wasn't aligned with our current business priorities.
WHAT I'D DO DIFFERENTLY
Some responsibility lies with me for not asking targeted questions during vetting. Critical questions I'd ask any agency:
Have you worked directly with businesses in my specific industry?
How many clients and what were their verified results?
Can you provide detailed case studies?
Performance Expectations:
What are realistic timelines for initial results?
What's your process when campaigns underperform?
FINAL ASSESSMENT
Ad Outreach is a capable agency with a dedicated team that genuinely cares about client success. They worked tirelessly to find the right approach for our business. Sometimes, despite everyone's best efforts, an agency-client fit just doesn't materialize—and that's what happened here.
This reinforced an important lesson: not every capable agency matches every business model, regardless of effort invested on both sides.
For potential clients: Do thorough due diligence around their direct experience with your industry and business model. Ask for specific case studies and establish clear performance milestones. If your business aligns with their proven success areas, you'll likely have a very different (and positive) experience than we did.
Would I recommend Ad Outreach? Yes, with the caveat that you should verify their specific experience with your business type during vetting. They're a hardworking team that delivers results for many clients—we just weren't the right fit.
Response from AdOutreachOct 17, 2025
Hi Ken,
We’re sorry to hear that the experience didn’t meet your expectations, and we appreciate the time you took to share your feedback.
From our side, we’re proud of the level of service, strategy, and collaboration that our team brought throughout the partnership. We truly valued the trust you placed in us and worked hard to match that with care, speed, and execution.
While there were a couple of small changes within our team, your lead Media Buyer remained your consistent strategic partner from start to finish. He carried the full context of the account and guided all testing and optimization efforts throughout the entire engagement. At no point did transitions impact continuity, strategy, or execution.
As part of the 60-day extension we agreed to, we were still actively optimizing your campaign. In fact, we had already seen a 25% decrease in cost per lead, with additional creative and funnel tests underway.
We were under the impression that there was still time remaining in that extension, and we believed there was strong potential to keep improving.
We understand your decision to step away, and we continue to wish you all the best. If you ever want to revisit the conversation, we’re here to support you and your team.
– The AdOutreach Team
MC
Michael C.
Support was Great
Spoke with Hashim about conversion tracking setup and he was very helpful in correcting my errors and getting me back on track.