LL
I wouldn’t even rate this company 1…
I wouldn’t even rate this company 1 star! Complete con artists! They suckered my husband into this ridiculous overpriced skin line that I can’t even use because of skin allergies. I didn’t even take the stuff out of the bag! I had him take it back to the store and they refused to refund him. He was never told there were no refunds. Apparently once they suck you in, they ring your purchase up and have you sign a digital signature pad. After that, the receipt prints out and they stuff it immediately in the bag. At the bottom of the receipt it states that due to the nature of the product they can only exchange products. It’s complete bull crap!!! If you look at adore.com website it states that you can return both opened and unopened merchandise if purchased online within 14 days...but for online purchases only???Why the hell is it different in the stores???? I literally NEVER even removed the tissue paper from the bag when it was given to me. When my husband went to the store this morning, the sales associate and manager refused to refund him. They continued to actually try and push more “free products” on him? Are they serious? That confirmed to me this company are scam artists. No quality skincare line would ever refuse to refund your return within 7 days ESPECIALLY if the products were never even touched, secondly, quality skin care lines do not just give you more free products. He ended up leaving the store with useless products and feeling robbed. I called to speak the store after he got home and a man aswered stating he was the manager. I explained I was very upset that they were refusing the return of unopened products and how sneaky I thought they were. I informed him I would be filing a formal complaint with the BBB and attorney generals office as I think there business practices are so ridiculous!!! When I went on both the BBB and attorney general sites, it looks like multiple people felt the same way as there are multiple complaints filed that still have not been resolved by this company. Almost identical complaints as everyone else’s that I have read. There are also active complaints with the attorney generals office. That should tell you right there to stay far away from this company! Unless you enjoy losing 100’s of dollars....
Response from Adore CosmeticsMar 14, 2019
Feb 13, 2019 Hello , Thank you for sharing your experience with us. We would like to apologize on behalf of our retail location for the negative experience you encountered. As many people do enjoy our products, we do not have any jurisdiction over stores policies, simply because our company is not a franchise. However we would still like to help you resolve this issue. Please contact us at 1 (844) 377-7753 or write us at [email protected] between 10:00 Am and 6:00 PM EST with the subject: "Trustpilot" so our customer service department can refer back to this message. We look forward to hearing from you!



