AdinaReviews of adinasjewels.com

If I could zero I would I ordered on 11/30/24 it’s now 1/6/25 and nothing just fake tracking information save your money and time if it’s to good to be true then trust me it is

DONT BUY FROM THUS SITE- THEY ARE SCAMMERS!!! THEY DONT GIVE REFUNDS SO YOU ARE STUCK WITH WHAT YOU BUY. THEY GIVE EVERYONE THE SAME STORY WHO WANTS A REFUND. YOU DINT SEAK WITH A HUMAN ITS ALL AUTOMATED. BUYERS BEWARE!!!

Very poor unresponsive customer service. Like a bull services a cow.

I could not give zero stars but would if I could. Waiting over a month and still no item received. Courier advised they never received the item and then adina eden said they would send another but sent details of the original courier reference again. Caution. Anything more than 30% discount is also final sale and no refunds or exchanges which is also not made clear. Even though i have not received this item they are refusing a refund- avoid at all costs

the worst customer service. i paid for express courier which i expected in 2 business days, it's been 10+ days now. i've called twice, one customer representative stating she would email. a few days passed and i called again, now hearing i would receive a call back about my order. zero follow up and no package to track. now i just want my $500 back!

My order that was more than $200 never arrived. I reached out the support service 3x, never got help nor an answer. A scam!!!

I placed a first order recently. What I received was laughable - not even close to what was displayed on the AE site. Given prices, I was expecting the same quality found on other quality costume jewelry sites such as Pilgrim or Kendra Scott. My AE cuff bracelet arrived deformed and very uncomfortable to wear. A cocktail ring looks finished w greenish gold tint (vs normal gold finishing) - hideous … The ‘eternity ring’ (super cute online - featuring what looks loke swarovski-grade crystals) is a disaster: a ring of opaque pieces - no shine whatsoever. Would never wear it. Service has been so laughable in last exchange that I decided to cut my losses and literally throw this stuff away (to donate would he insulting). Stay away from this site, seriously.

I tried to cancel order online after reading terrible reviews before it my order was even sent out but return email stated I was not allowed to cancel goods (surely that is against UK distance selling legislation?) but that I could return online. When the goods arrived and I tried to return because the quality was terrible and overpriced, I wasn't allowed to return as bought in UK with a discount. Rip off, do not use this company. I tried to cancel payment with my credit card but they disputed it, eventually I gave up. Wore bracelet once and such bad quality it fell off and was lost for ever more.