ADHD Online Reviews | Read Customer Reviews of adhdonline.com

ADHD Online Reviews | Read Customer Reviews of adhdonline.com

ADHD Online reviews

Showing 95 reviews with 1 star · Clear filters

Ken J.
Apr 11, 2023
Very unprofessional!! How are board certified doctors associated with this program…
I had a scheduled consultation a month ago and the doctor I chose, Avery did not even have the professionalism to attend nor follow up to reschedule. Instead, I have been emailing and calling to get a refill for over a month, to no avail. It’s scary how this has not been addressed in all this time but my $99.00 was deducted from my account. I am extremely dissatisfied with the way my account is being handled.
Response from ADHD OnlineAug 15, 2023
Hi Ken, we apologize for the frustrations this situation caused you back in April. If there is anything we can do to assist you better in the future, you can always reach out to 888-493-2343 for direct support.
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Frustrated
Apr 11, 2023
So disappointed, poor support.
So disappointed. I have been working with an excellent provider on ADHD Online, but when it came time to renew the prescription, I did not receive a reply to a medication refill request after 7 days. There is no way to escalate the request and they don’t answer the phone. I am very disillusioned with them because my medical provider is great, but their support is terrible.
Response from ADHD OnlineAug 15, 2023
Hello, thank you for letting us know about your experience. We recognize our response times were not up to even our standards a few months ago. The medication shortages on top of not having enough staff to keep up with our patient load resulted in extremely delayed turn around times, and for this we are truly sorry. We do have the good news to share that we are fully staffed and have a typical response time of about 24-48 hours for any request. If you would be willing to give us a second chance, we would love the opportunity to show you how we've improved!
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Amanda W.
Apr 9, 2023
This is a scam
This is a scam. They have no problem taking hundreds of dollars from you, but if you need anything from them they ignore you. I put in a request to change pharmacies 3 weeks ago and still have not heard one word from them, so I had to settle for what the pharmacy had which was a third of my prescription. Funnily enough, even though they couldn't be bothered to type one word to respond to me, they marked my request as "resolved". Don't be an idiot like me and think you will get service for what you paid for from these people.
Response from ADHD OnlineAug 15, 2023
Hi Amanda, thank you for taking the time to let us know about your experience back in April. We are very sorry for the delay in responding to your initial request. I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago, we were weeks behind but have gotten caught up to about a 24-48 business hour response time for most requests (excluding pharmacy transfers because those are coming in at the highest volume) and our phones are now fully staffed versus before when we were only able to have one or two people covering them altogether. We strive to be as transparent about our situation as possible and would be grateful to continue to be a part of your healthcare journey. Please let us know if there is anything else we can assist you with in the future!
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Disappointed
Apr 7, 2023
Did not offer services to the state or…
Did not offer services to the state or provide services yet charged my bank a signifiant charge. Fraud company.
Response from ADHD OnlineAug 15, 2023
Hello, we would like more information on what happened here. We do provide information on which states are covered for which services on our website here: https://adhdonline.com/treatment/ If you are in need of additional assistance, please feel free to reach out to us at 888-493-2343 and we would be happy to help in any way that we can!
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Craig C.
Apr 6, 2023
Completely incompetent
Completely incompetent. They won’t answer the phone or return calls, even from pharmacies. They take over a week to reply to emails and much of the time the reply is useless or promises a solution to a mistake they made and nothing happens. AVOID THIS COMPANY!
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Tiffany P.
Mar 30, 2023
Don't even bother
Don't even bother, just go and do an in person assessment if you can or use another site. The wording is confusing and intentional to make you spend more money one further evaluations even though they did not diagnose you. Instead of directly explaining that despite showing signs of ADHD they will not be helping with it, they instead say: "Now that you’ve received your results, you’ll be able to speak with one of our licensed physicians via a video-visit to determine which treatment options may be right for you, including ongoing TeleTherapy, medical treatment or both." Which made me think that there was a second part to the evaluation process. There wasn't. Their assessment cost $179 dollars and then the physician video cost $199. All down the drain because of a poorly made website.
Response from ADHD OnlineAug 15, 2023
Hi Tiffany, if you have not already, please reach out to our patient support team and we would be happy to discuss your options with you moving forward!
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Aron S.
Mar 30, 2023
They take your money on time
They take your money on time, but when they need to provide you with their services they disappear for weeks without any communication. When you finally can talk to someone, they give you the worst attitude.
Response from ADHD OnlineAug 15, 2023
Hi Aron, we are very sorry to hear of this negative experience you had with our company. If you are willing, we would love the opportunity to make this right with you, please reach out to us at 888-493-2343 at your earliest convenience so we can work towards a resolution together.
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Sadie E.
Mar 16, 2023
Zero customer service
Zero customer service. They help you when you pay $100 for a 10 minute appointment but will not refill medication once you spend hundreds of dollars trying to figure out which medication works for you. I have called, emailed, reached out on social media with no response.
Response from ADHD OnlineAug 15, 2023
Hi Sadie, thank you for leaving us your feedback. We are very sorry for the delayed response times you were experiencing back in March. This was an extremely stressful time for both our patients and staff alike, and we regret that you were negatively impacted by this. We do want to share the good news that we are not experiencing that same backlog issue we were before and are now equipped with enough staff to help address all of our patient concerns in a timely manner. If there is anyway we can turn your experience around, we would be grateful for the opportunity to try again!
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