Founded in 2018 as ADHD Online and recognized in Michigan Celebrates Small Business's 2022 "50 Companies to Watch" cohort, Mentavi Health provides evidence-based online mental health care for adults (18+) in most U.S. states, guided by rigorous clinical and regulatory standards.Its Diagnostic Evaluation (for ages 6+) is clinically validated for diagnosing ADHD in adults against an in-person clinical interview, with results published in The Journal of Clinical Psychiatry (2025).The Diagnostic Evaluation is also used by licensed clinicians to support the assessment of other mental health conditions, including anxiety and depression.Mentavi delivers affordable, evidence-based care, offering diagnostic evaluations and access to additional care options through licensed clinicians. Guided by clinical rigor, accessibility, and trust, Mentavi helps adults connect to the mental health care they need. Availability varies by state.
ADHD Online (adhdonline.com) has 159 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
adhdonline.com
Website
adhdonline.com
Category
Mental Health
Location
GRAND RAPIDS, Michigan
Listed on Five Star Index
2026
About these reviews
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The company replied to 53% of reviews.
Latest
Most recent review: September 2026.
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Don't waste your money. After I spent considerable time and effort carefully filling out the assessment, I received a rather quick response that led me to believe that no serious consideration could have been put into reviewing my results. You might say that I'm dissatisfied, because I didn't get the response I was looking for, but that's simply not the case. Many of the questions were based on childhood factors, however I'm a middle-aged adult. It may be that current research hasn't caught up with adult onset ADHD. This program may work well enough for classic ADHD in children and younger people, but if you're a struggling adult, look elsewhere.
Response from ADHD OnlineSep 19, 2023
Hi Sara, we apologize for the frustration you may be feeling. Our psychologists do have to follow the criteria set out in the DSM-V and ICD-10 for ADHD to determine if this diagnosis is appropriate. We invite you to contact us if you have any other questions or concerns! We'd be happy to help in any way that we can.
NU
Nunn
This company is a scam
This company is a scam, as everyone else says. They discharge you from the practice if you request a refund for services not rendered.
Do NOT schedule an appointment with Nicole Falcon. She makes false claims about what transpired during the appointment. She is rude, uncaring, and distracted during the call by her cat, which she attends to more than the patient. Not once did she attempt to remove her pet, but she continued to play with it while speaking and had to refocus herself multiple times.
This company is unscrupulous. Please read all the other commenters who have been taken. They refuse to refund any client in no uncertain terms. Their terms state that they will go after you and report you to the credit bureaus if you attempt to perform a chargeback. They will also charge additional fees if you do so. I wonder if this is even legal because I’ve never heard of any business doing this.
Once you file a complaint, they will discharge you from the practice. This is another excuse for them not to refund you. They have so many loopholes they can’t be anything other than a scam. They either don’t have enough providers, or they are so horrendous that they must include all these disclaimers.
The initial consultation wasn’t even completed in our case, as the provider abruptly excused herself. Even though we did not receive our due services, we are being denied a refund.
You also cannot reach your provider through the portal, but you must speak with agents who are not medical staff. If you receive a promise that a representative will call you back, you will not. No one will contact you. You will only receive curt replies to email requests; none of your messages are reviewed or responded to in the portal. However, they will all falsely reflect their statuses as “solved.”
Their responses to negative reviewers are boilerplate mush, after all their passive redirections and hand waving.
One more comment I need to make about Nicole Falcon is that I finally realize that, instead of being sincere in her assertion that our situation was complicated, she was saying that she didn’t know what she was doing. If you have more than one diagnosis, YOU WILL BE “COMPLICATED.” If you have a pulse, YOU WILL BE “COMPLICATED.”
This belies the fact that many people are many things at one time. This NURSE PRACTITIONER is OUT OF HER LEAGUE, as so many are.
People need help, but they have this poser working on staff in a fast-paced setting that demands making accurate assessments with abbreviated records and information. She has a medical director and/or other support staff that oversee her work and the daily operations, which is common in many clinical situations. But SHE is the one who needs the safety net of an office environment to dispense her medical judgment to get more practical experience…Not US, the client, who have been discharged due to her inexperience.
This company is a sad excuse for whatever they claim they are trying to do.
One more thing. Good luck finding a clinician who can accommodate your schedule.
P.S. She could've referred us to another staff member with more experience, but she refused to do that also. The only other provider serving our state is a doctor out of Chapel Hill, yet this was not considered for some reason.
MT
Mary T.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They do not care about patients. They care about money. $169 for a 5 minute video call to prescribe medication. And then you ask for your rx to be filled and it takes weeks to get a response just to be told you need a new appointment which isn’t true. They should be shut down and I hope someone files a class action lawsuit.
Response from ADHD OnlineSep 19, 2023
Hi Mary, we would like to learn more about your experience with our company. Our typical turn-around times are between 24-48 hours to be processed by our clinical staff. If you are in need of more immediate support, please give us a call at 888-493-2343 and we would be happy to help.
CF
Clayton F.
I never even got 1 prescription filled…
I never even got 1 prescription filled or sent in by your company. I got completely ripped off by this company and tell everyone to avoid you guys. I paid all the fees and paid to see a Dr then you sent my prescription to a Walmart that was out of meds, then didn't explain how I could get any. I spent 300 dollars and got 100% NOTHING
Response from ADHD OnlineSep 5, 2023
Hi Clayton, thank you for leaving us this review. Our team sent a message to you and never received a response back in October of 2022. If you are still in need of assistance, we are more than happy to help! Please give us a call at 888-493-2343 so we can look into this with you directly.
EM
Elizabeth M.
These people just take your money
These people just take your money. They don't care about you. Avoid at all costs
Response from ADHD OnlineAug 17, 2023
Hi Liz, thank you for leaving us your feedback! It looks like we haven't heard from you since 2022. We would be more than happy to address any questions or concerns you may have to help make this right. Feel free to reach out to us at 888-493-2343. Have a great day!
SJ
Sara J.
Very misleading!
Our physician did not refer us. I paid out of my own pocket to have this evaluation done. And then you sent the analysis to my son's doctor?? Doesn't seem right. The report should have come directly to myself.
Response from ADHD OnlineAug 17, 2023
Hi Sara, we apologize for any inconvenience this situation has caused. When any patient signs up, they have the option to select if they want their results automatically faxed to their outside provider. We would never send this without consent from the patient first.
JR
Juliana R. R.
Total SCAM!!!!!!!
Total SCAM!!!!!!!!
$200 I WILL NEVER GET BACK!!!!! Dont be lazy like me and go get an assessment IN PERSON with a reliable PROVIDER!!!! Stay away!!!!!!!!!
Response from ADHD OnlineAug 15, 2023
Hi Juliana, thank you for taking the time to leave us your feedback. I am having a hard time finding you in our system to see how I can help. Please reach out to us at 888-493-2343 and we would be happy to look into this with you.
KF
Kari F.
If you want to be scammed out of $179…
If you want to be scammed out of $179 bc you don’t want to pay the additional hidden fees of $200 and then $169/month, this company is right for you! Also based on what I’ve read, even if you do pay those extra fees you may not get your prescriptions anyway bc their service isn’t accepted at pharmacies! Fun times
Response from ADHD OnlineJul 28, 2023
Hi Kari, thank you for your feedback. We want to note that all the prices associated with our services are listed on our website at https://adhdonline.com/treatment/.
We advise all prospective patients to check out our website before signing up to ensure we are a good fit. Take care!