ADHD OnlineReviews of adhdonline.com

I spent more than 2 hours typing paragraphs and paragraphs into the assessment, and I'm not sure they bothered to read any of it. Their conclusions were generic and seemed to only be based on the individual button click questions, not the freeform responses.

Paid for the assessment. Was diagnosed with ADHD. Made an appointment to speak with a physician via ZOOM--paid for it up front---they cancelled the appointment as I was waiting for the doctor to join THREE minutes before the appointment because they didn't feel like I needed to speak with them but to go to a psychiatrist and tried to redirect me to those services. I consider this a bait and switch scam. Said they were refunding my money. Thanks for nothing. Wasted my time and the $189 for the assessment. Useless.

Y'all, believe the bad reviews. I didn't & deeply regret it. I was a customer (I say that and not "patient" bc that's how they treated me & made me feel) for MORE THAN 4 YEARS. I took my assessment, paid extra for talk therapy, & started medication in late 2020—before they DOUBLED their prices. I was a loyal "customer", only stopping talk therapy after I found an in-person provider, never missing a follow-up, never causing a problem. I had MANY issues over those 4 years...i went through 5 different "providers", the turnover rate is ridiculous—red flag #1!—couldn't ever reach someone when I called for a year, when they seemingly solved that problem, you have to wait days for a response, & the people were rude half the time...just utterly ridiculous, to be honest. However, the medication helped me enough to put up with it. After all, I didn't finally go back to it after several years for no reason. I had finally gotten my life under control, thanks to a combination of talk therapy AND meds, & I was grateful for it. Well, fast-forward to last month. I had paid in full the $99/month, then OUT OF NOWHERE $169/month for YEARS, without issue...then my mom passed & we went into debt to take care of her. I asked ONCE—for the first & ONLY time—if I could have a ONE month appointment (not the 3 as is the norm) *just once* so I didn't CONTINUE to go without meds...I was already out at that point but was trying to figure the money situation out. I'm a proud person & it took a lot to even ask. Of course they were cold & it took several days for a response of "too bad/so sad loyal customer, we don't care" no surprise there! I had to take a loan out anyway to pay a bill (as I said, it was rough for a few months there), so i got almost $200 extra to go ahead & make my appointment, which they were more than happy to make at that point, obviously! Well, after speaking with the receptionist & explaining my situation, she said she would reach out to the "provider" & ask about a bridge RX to last until then—almost 2 weeks away. I thought that sounded like a great idea since I was out of my meds already. Not to mention, my year-long (latest) provider (who was amazing, btw!) had just left, so I had to choose a new one. Of the 2 choices, I choose an MD I had already seen before...who had already written my script (Keep in mind). This was a Monday. I hadn't heard anything by Wednesday & called—got "hey, she has the request, someone will reach out soon" ok...crickets...called back Friday (4 days later) & someone FINALLY decided to be HONEST with me. That same day I had called originally—Monday FOUR DAYS earlier—the MD had looked at the request, denied it & in fact, just by a quick glance at my RX on file—including 2 old ones I NO LONGER TAKE & the old dosage for another—decided she didn't like that I was on a "high dose" of my meds (after 4 years THIS TIME on them &< a decade on them when I was a teenager...& 2/day is absolutely NOT a high dose for an adult!) & because she noticed i was taking 2 RXs with a "potential for abuse" she wasn't going to treat me. Mind you, I was actually on a higher dose of one of those meds the last time I saw this SAME provider & she WROTE ME (the USUAL 2/day—the same dose) & I was still on the other medication, that I've since stopped. So, to recap...I was made to wait a week for an answer they had the day I called, an answer that directly contradicts provider's own history with me & FOUR YEARS of history with this company, was insulted by the implication that I'm drug seeking—after I AGONIZED over the decision to get back on meds, with an ACTUAL provider who knew ME—oh, & ofc she had canceled my appointment & SAID NOTHING about the almost $200 I had just paid! I was in shock & I was upset. It made no sense, was the least professional thing I had EVER witnessed—from people who claimed they were "healthcare providers"—& was a slap in the face from a company I had faithfully dealt with for ~4 years. Not only that conclusion,but she also made sure to call the only other provider in my state so I couldn't be treated by her, either—another provider who had ALSO written me before, btw! Then after all that, they made me call & get jerked around for A WEEK when the 2/3 people I spoke to HAD TO see that note...THAT upset me more than anything. It's laziness and 100% disregard for their "patients" from the ground up. The nice guy I last talked to that Friday (after I had been hung up on, too, btw!) authorized a refund (finally got ~2 weeks later), apologized & said himself, he couldn't believe they treated me that way & was DISGUSTED by their behavior (his words). He never called me back for a rec to another provider, though, which he offered. They've done nothing else to help me...not even reached out. THEY DO NOT CARE ABOUT THEIR *CUSTOMERS.* I'm also depressed, disorganized, anxious & struggling all over again—so 100% AVOID!

My wife and I wanted to get our son assessed, so we paid nearly $200. After spending an hour filling out a long questionnaire, we ended up with a report that was just a summary of the answers we provided. The report included a psychologist’s signature and two lines saying our son was diagnosed, but that was it. To make it worse, the psychologist wasn’t even based in Florida but from a completely different state. The school refused to accept the report, so we ended up wasting both our time and money. Really disappointing-wouldn’t recommend it.

Very unhappy with the deception on the website say that services are reimbursed by most insurance companies. They do not say that the services they provide will be considered out of network and will not be reimbursed like in network services. You have to go deep into the FAQs to see this. The big bold words you see when you first sign up leads trusting people not to do all of the research they should before signing up with them. Don’t use them. Go to other online providers that will bill insurance directly!

The provider was very unkind and made disparaging remarks about me and my family. She prescribed medication so my experience is different from those who weren’t able to get a prescription. But she was so callous with me that I won’t use them again.

DO NOT waste your money. They will give you an unspecified diagnosis and try to make you pay more money to see someone else. Also, ultimately learned that they don’t even have clinicians who practice in certain states so if they don’t practice in your states, they will not be able to help you with medication or anything else. When I tried to get a refund, of course did not get one. Just like all the other reviews said, they are a scam!! They will continue to take your money and you will never receive treatment. For someone suffering with a mental health disorder, that is close to criminal.

Updated 11/07/24- DO NOT RECOMMEND- please read further. I paid the $179 fee after chatting with a representative. Only * after * the assessment did i learn that they DO NOT offer services in my state. Ultimately I've had to file a charge back. Avoid!! ** it's interesting that you replied here. I've already been in touch with this company and as a last resort- posted a review here and initiated a charge back. You were unwilling to help then,the responses were canned, corporate replies. I wish I'd read reviews here first as it is CLEARLY AN ISSUE. I've already kindly asked for a refund since services couldn't truly be provided. Do what's right. It's not that difficult.