adeptpowersports.comReviews of adeptpowersports.com

My 1st order was cancelled by them. There reason was it was they had the wrong price. They raised the price online I repurchased it and then get an email that it is back ordered and it will ship 7/23/2022. I emailed 7/31/2022 asking if it had shipped. 1st email asking and get this reply. "Once the order ships, you will receive an automated shipment confirmation email with a tracking number. It won't make it any faster if you keep asking, we have no control over when Yamaha releases the backorder. If you don't want to wait, simply let us know and we'll gladly cancel the order." Very rude. I cancelled and placed the order else where.

I went to get an ignition switch for my Triumph, after someone had tried to steal it and wrecked the barrel, and wanted to check stock, so I fired Adept an email, and was met with sarcasm and statements like "obviously it's there, so we "have it"" I went to say that this isn't how a customer should be treated and they proceeded to say that I have a little brain and blocked my email as spam allegedly. Fun times, either way hope they get shut down, they are terrible.

Mike and James are the only ones that gave this company 5 stars and guess what? Everyone else has a last name except for Mike and James. inept powersports is posting fake reviews.

impossible to reach anybody to even confirm availability. completely useless

I ordered a part on June 2, 2022. The website says ships in 1 to 2 business days. On June 28 I inquired about delivery and was told the website says 3 to 4 business days and it must be ordered before 11:00 AM. When I wrote cs that the website says no such thing and was the time 11:00am est or pst. I got this condescending reply. "By the way the world doesn't run on your time zone... We aren't in NY. Our servers are not in NY and our website STILL shows accurate information. Yes, 11am PACIFIC TIME not EASTERN TIME. This may also be a hard concept for you - but it's not that complicated" and that I cannot read. I rechecked the site then and today and it still says 1 to 2 business days with no set time. I have never been treated this way by any company I did busiess with.

After asking what's the issue with the shipping depth., my husband and I got this response. Please read from beginning to end. And it made me take out email addresses I just shortened them. You will get the picture. And we cancelled our order and placed another with someone who wants our business. -------- Original message -------- From: Customer Service cs@adeptpowersports.> Date: 6/30/22 5:05 PM (GMT-08:00) To: christophert16 Subject: Re: Order # 10-475861-508437 - Where is my stuff - Check status of order - M8290B4 Our website CLEARLY showed availability BEFORE you placed the order. We don't need to explain why, we just offer what we offer and you as an adult (assuming you are one) can decide whether to order from us or not. On Thu, Jun 30, 2022 at 5:04 PM Customer Service cs@adeptpowersports> wrote: Are you really looking for us to describe the logistics of our company to a random nobody customer? On Thu, Jun 30, 2022 at 7:18 AM oreply@adeptpowersports> wrote: Why does it take a week to send an order out ? Actually you haven't sent it out yet.whats the problem?

Asked for an update on the order I placed on Dec 10, 2021...This is the reply I got on 6/29/22 __________________________________________ We have canceled this order. Not sure if you think you are doing us some kind of a favor by keeping the backorder and having us respond to these nonsensical emails - you aren't. We are doing you a favor by even allowing you to keep this on backorder. Now you go to the back of the line. Good luck - somewhere else.

Charging a restocking fee for their own logistics problem. Condescending, Rude, Arrogant, you name it. Email Exerpt From Adept: That is true, and that Honda part is ready to ship and we can ship it. However since you added the UNI - Multi-Stage Competition Air Filter to the order, and they both were not available in the same warehouse unfortunately, it is taking longer than if you ordered these 2 items separately. So the order should ship out on Monday or we can cancel it, 20% restocking fee applies - we sent you a link to our policy, when you check out, it clearly says that you agree to our policies by placing the order (wonder why you didn't screenshot that - you seem to like screenshots). Just let us know what you want to do - have the order shipped or cancel - this is not a negotiation, not sure why you are making it one. Also a word of advice - when you are contacting customer service on any website, there is absolutely no need to waste your time making screenshots of that website. We can 10000% guarantee that not only do the people working for that website have web browsers and can simply look at the page, they have also seen it all before and don't need a picture of the website.