adeptpowersports.comReviews of adeptpowersports.com

Placed an order for a part that was supposedly in stock and would ship in 2-3 days. 6 days later the item still hadn't shipped. I emailed customer service and asked if the item was in stock, but didn't receive a response for 3 days. I emailed them again and they finally replied "we can cancel the order if you like." That's it, no explanation for the delay, no apology, and no answer to my original question. I emailed them back and asked if the item was actually available since they never bothered to answer me. I also told them if it wasn't in stock they could cancel my order, but I would like to speak to a supervisor about my experience. They responded "no one is going to call you, we could care less if you cancel your order." I've never had a customer service person speak so rudely to me. This is the least professional online business I've ever dealt with. The employee who emailed me is a terrible representation of their company, and should be fired immediately. I will never purchase from them again. It's no wonder they changed their name recently. I'm sure they had a bunch of negative reviews under that name as well.

I ordered a part for my Suzuki Burgman 650. I created an account and ordered the part. The next morning I get a message that my order had been cancelled because the ship to address was different than the billing address. Guess what, I live in four different places as well as travel in an RV. My billing address is part of the Good Sam and is a mail forwarding facility in which you have to provide your credentials to establish the service. I have ordered untold items from Amazon, EBay, Costco, Sams Club, Home Depot and Lowes not to mention Wayfare. Never ever had an issue with any of these. However they sent me a flippant email that living in so many places I could easily buy it wherever I was at. Think you buy online to avoid looking for stuff. I explained this and they have blocked my email as spam! Never buy anything from this company since you can see how they treat potential customers. Wish I had read other reviews before frustrating myself!

I placed two orders with Adept (Inept) Powersports that showed a 3-4 days shipping time frame. I later received an email from them that said my order would be delayed and would ship at a later time. I decided to cancel their order since it was going to be shipped at a later time. In the meantime, I found the parts I needed from another supplier that I use often and the parts able to be shipped that day. I tried to first call Adept, but I was unable to find a phone number for customer service. Next, I emailed to cancel my order and explain why, and I received a comment from their customer service stating that I would be charged a 20 % restocking fee on special ordered items and a not so welcoming response. Also, these parts were not special order parts. I explained also that my supplier had already shipped my order and was on its way to me. I received yet another awful email from customer service saying that I also probably was not getting my order expedited shipped from my other supplier also. Then they asked who I was using. I sent them a copy of my order from my other supplier. I also emailed them back to tell them that I was dissasisfied with their service and that businesses just dont seem to last long with bad customer service. I then received a response back telling not to worry about their business but to worry about mine, and that they were glad to get rid of customers like myself and also that they were blocking me as spam. Well here's my can of " Spam" Folks.... dont waste your time and money with these people. All they're doing is ripping people off by charging a restocking fee on something they dont have.

Ordered part listed as in stock. Shortly after order item was placed on "backorder". Even though every other site online lists the item as (Discontinued by the manufacturer). After 4 months of it being on "backorder" I emailed them to get status update. They canceled my oder and replied with very unprofessional responses. HORRIBLE EXPERIENCE. will never shop with them again.

THESE PEOPLE ARE SO UNBELIEVABLY RUDE!! Dont even ask a question, you'll be chewed out for it and talked down to like a child. Customer disservice at its finest. If they react so poorly to me double checking inventory, imagine how horrible they'd be if I placed an order and something went wrong! So sorry for anyone who orders from here. I should have checked around first, I see I'm not the only one who's been slighted by these jerks.

What a horrible experience.. pay more and go elsewhere I promise you you will not be let down this place will scam you with their customer service is horrible they will treat you like they are a 14 year old with no manners.. you lie on their website about products being in stock and the products are indeed never even ordered over a week later and you're still waiting even though the product says it will ship in two to three days. I sent emails for days asking for a refund.. after several days of no response I finally got a response telling me there was a 20% restock fee I can understand a 20% restock fee if I got it in my possession and sent it back to you but that never happened....

Asked about a part that was available on there website.. emailed them to ask how many in stock and they said it had been discontinued so i replied with a screen shot showing its available and this was there response (Do you think if you send a screenshot, it will magically make the item available? Honda p/n 17500-GBF-750ZA is discontinued and no longer available. If that's not clear, we are not sure how else to say it, but please stop wasting time emailing us). I have spent thousands of $ with them over the past 3 years and i will never order from them again.

If you are reading this you saw an item with a lower price on adept website. Please don't let the low price fool you. I asked to return a product because it didn't fit. When the customer service agent got an attitude with me i asked over email for the GM's name and number. Their response "You are not going to be talking to any manager". I then said there was no reason to get an attitude with me and their response was "Your email address is blocked as Spam now - you have wasted enough of everyone's time at this point". It is the worst customer service i have ever seen which is what i have now read of other reviews. I only wish i would have read reviews first. Please, please, pay a little more and go somehwhere else.