Annette Y.
I previously had a problem with…
I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I want to state that they have contacted me and allowed me to shop on their Encore page for a new pair of items that were available. Even thought they did not have the sneakers that I wanted replaced I was able to find what they did have available. I want to say thank you to Adelante for making this situation right and I will continue to order from you as the shoes that I have gotten in the past continue to hold up strong and much better than any other shoes I have purchased and that says a lot for their craftsmanship and the leather that is used for their shoes.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Annette: Thank you for sharing your positive experience with Adelante. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. If you have any questions about our focus moving forward, please do not hesitate to reach out to [email protected] All the best, Horacio



