Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order reviews

Showing 27 reviews with 1 star · Clear filters

Meyrand
Oct 6, 2023
I placed order In September
I placed order In September, on ShopPay it says partially delivered, but no tracking number or any other info...this was on order#49255..can't get hold of anyone on email or by telephone...no response.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Meyrand: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
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sarah S.
Jun 16, 2023
Deleted my review on their site which demonstrates dishonesty about their product and real reviews
I give a one star for having better communication after a horrible review but just like the one guy stated they deleted my review which not only was disrespectful but demonstrates they aren’t a good company if they can’t provide true and accurate reviews on their site. Which tells me they have more negative reviews they hide then we will ever become aware of which is not what a company should be about
Response from Adelante Made-To-OrderApr 17, 2026
Hi Sarah: I am so sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. Please do not hesitate to reach out to [email protected] if there is anything I can do to regain your trust. All the best, Horacio
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Nicholas D.
Jul 22, 2022
Terrible quality; deleted review
Terrible build quality and inaccurate reviews. I purchased a pair of shoes and they fell apart. Took them to a cobbler who said they weren’t worth fixing. I left a review saying that, but it was deleted. Exchanged the defective pair for another model. Similar poor quality.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Alexandra: I am so sorry to hear about your poor experience with Adelante product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. Please do not hesitate to reach out to [email protected] if there is anything I can do to regain your trust. All the best, Horacio
Report