Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order reviews

Showing 27 reviews with 1 star · Clear filters

brian N.
Mar 25, 2024
Buyer Beware
Buyer Beware! Can’t get reply and can’t get refund and shoes still not delivered. Looks like Peter Sacco (owner) has gone quiet while his company continues to take peoples money in unjust style. My experience is similar to the ones written here complaining about customer service and rip-offs.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Brian: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Please do not hesitate to reach out to [email protected] if there is anything I can do to regain your trust. All the best, Horacio
Report
Aryeh
Feb 2, 2024
awful
shoes took forever to arrive, they were the wrong size, customer service is basically non-existant.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Aryeh: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Jeffrey B.
Dec 19, 2023
Only one shoe received
Second pair I bought from Adelante. First pair was great. I received my second "pair" in a sealed box. There was ONLY ONE SHOE IN THE BOX. Company informed me because I didnt buy shipping insurance they would only refund me for one shoe. I told them the package was sealed so it wasn't a shipping issue. They have now gone silent on my customer service request. This was a total ripoff of almost $300. They could have had a life long customer but now I will never purchase from them again
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jeffrey: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Jennifer M.
Dec 12, 2023
Don't Order From This Company!
First, the boots I received were the wrong calf size. I ordered standard (43cm-44.9), the calf measures 50.8cm. Big difference! I'm on my 3rd Request for resolution. They're customer service sucks!! You only have 30 days to make your return, however, you are at the mercy of customer service to get back to you with the return authorization and label. My window to return these is closing. They take your money right away but, no customer service.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Aryeh: I am very sorry to hear about your poor experience with Adelante product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Jay
Nov 29, 2023
long delivery, poor shoe quality, poor support
After ordering a pair of leather shoes in May, it took 5+ months and over a dozen back and forth emails with customer service before they were shipped and delivered. After 3 days of wear, the tread on the shoes became unglued and were unwearable. Another month and a half later, and Adelante support has been unable to facilitate a refund or even a shipping label for a return.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jay: I am very sorry to hear about your poor experience with Adelante product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Benjamin
Nov 15, 2023
Horrible Customer Service, Rip off Trade Practices!
After purchasing a pair of shoes, they did not fit but I thought no problem because I purchased a Seel Warranty for guaranteed exchange! STOP- everything went very bad from there. It took this company 8 days to answer my Adelante Website Generated Contact Form by email. (8 days). They did not answer their phone calls and the msg said they were closed(yes during normal business days and hours); after 8 days and several phone calls and several contact submission forms, I got a reply. I had to pay again for my own return. This company is unprofessional, if your thinking about making an order....stop, don't do it. Find a reputable American Company ....just don't learn the hard way like me.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Benjamin: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Jeff
Nov 6, 2023
After purchasing from a vendor
After purchasing from a vendor, I have sent numerous follow up emails and made many calls to try to get a hold of someone as I believe the order placed was incorrect. I have now read numerous reviews to the same extent. I plan on calling my credit card company to cancel the order if I do not hear back from them.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jeff: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
Report
Jeff S.
Oct 23, 2023
Horrible customer service and long delays - if you ever get shoes
Ordered shoes and paid for them in August. Numerous inquiries from me over a 2 month period via email and phone. No response. Filed with BBB. Received an email from CEO, Peter who said shoes would ship within 10 days. Four weeks later still no shoes or additional updates. Filed again with BBB.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jeff: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
Report