Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order reviews

Showing 27 reviews with 1 star · Clear filters

J M.
Apr 4, 2025
I used to love this company
I used to love this company. But the last year has been terrible. I can't resolve orders. They don't respond to emails. Their phone number is disconnected. Don't waste your money here.
Response from Adelante Made-To-OrderApr 17, 2026
Hi J Miller: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Angela B.
Mar 31, 2025
No shoes & No communication
I ordered shoes on October 28, 2024 - second pair of shoes I ordered through this company. First pair was ordered approximately 8 months prior to second order. The second order arrived, surprisingly it did not fit. I requested an exchange through the website and was told to ship the shoes back. I have tracking to see the shoes were delivered to the return address on 28 November 2024. I still have not received a new pair of shoes or a refund of the order - SUPER frustrating! The phone number listed isn't a working number, the customer service sends a generic response to every email/online inquiry (we will respond within so many working days...etc, etc). I have filed a complaint with the BBB and nothing. No shoes, no response, no customer service and they aren't cheap - so even more frustrating. Provide a refund or replacement please. It’s the same request I had with BBB complaint. Refund or replacement !
Response from Adelante Made-To-OrderApr 17, 2026
Hi Angela: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
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David B.
Mar 27, 2025
Adelante's phone number disconnected
Adelante's phone number has been disconnected and emails are completely ignored. Orders that have been fulfilled are flawed- either incorrecr size or unrepairable blemishes. Still waitng for the last of 3 boots that were ordered at the same time but do not expect those to be delivered.
Response from Adelante Made-To-OrderApr 17, 2026
Hi David: I am very sorry to hear about your poor experience with Adelante's product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Kevin G.
Mar 25, 2025
Avoid this company
Avoid this company. Non-existent customer service. Extremely unreliable quality.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Kevin: I am so sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Jenny P.
Mar 17, 2025
Customer Service is MIA
I've been trying to get ahold of Customer Service for going on 3 weeks. The shoes that arrived are not as pictured and I think they are waiting out the return window.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jenny: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Jeff M.
Feb 3, 2025
Good shoes (I own several pairs) but…
Good shoes (I own several pairs) but the customer service is beyond terrible. No responses to emails, no real way to contact the company.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jeff: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Dave H.
May 3, 2024
They are just terrible at making shoes
They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either under-trained, over-worked, or not given adequate tools. For what it costs to have these piece of crap shoes made I can fly there myself and find someone who knows what they are doing.
Response from Adelante Made-To-OrderApr 17, 2026
Hi David: I am very sorry to hear about your poor experience with Adelante's product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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courtney B.
Mar 25, 2024
Avoid this company at all costs
Avoid this company at all costs. The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed straight away to set up an exchange, and it took four tries before someone responded to me letting me know I had until Monday of the next week to return them or they were outside of the exchange window. I footed the bill to have them sent back on the fly, and they arrived back to them March 4th. I have called and emailed twice a week since then to inquire as to where the shoes are and where my store credit is, and nothing. They are a terrible company and I wish that I had read others’ reviews before I had ordered there. Now I am out over $200 and I have no shoes.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Courtney: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
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