addmotorReviews of addmotor.com

TERRIBLE customer service and faulty trike from addmotor.com My mother purchased their electric trike and she just found that it was a knockoff sent without the charger. She tried to contact the company but no response. Once they get your money, you are on your own!

Broken Trike, missing parts, no customer service. What else can I say?

I bought a $3000 bike from them. The battery stoped working. They no longer produce the battery. As a result I have a $3K bike but I cannot use because there is no battery for it. Their support stopped replying to my questions

This was, by far, the worst online purchasing experience of my life. My husband and I ordered 2 bikes on 2 different bank cards because we could get a $100 discount. First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped, told 7-10 days to arrive. At no point did we ever get a working tracking number. When we tried to call, no answer. Emailing we would get responses that were illiterate and vague. After weeks of no bikes, no tracking, we finally got aggressive and said to cancel the order. We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located, we couldn't be refunded. We told Addmotor that wasn't our problem, it was between them and the freight company and they still refused a refund. After months of this we filed a dispute with our bank and finally got our money back. We are certain that this was just a scam. We tried calling the freight company, using the number Addmotor gave us and it was a non-working number. We don't have much money and saved to splurge on E-bikes and this company tried to steal $3500 from us. It was an exhausting, stressful experience!!

4000 spent. Batteries quit in a couple of months and they won’t honor thier warranty. Don’t buy this junk

!!!AVOID!!! This company is the biggest nightmare of my purchasing life experience. They sent me a damaged bike that was missing the battery, the charger, and all the accessories. They were pleasant, but never offered solutions that were reasonable, causing the process to drag on and on and on and on for months! *I made the STUPID mistake of buying via PayPal*, so I was unable to protect myself- PayPal uses Artificial Intelligence that favors the merchant 100%. They wanted me to send the bike back, which means taking it apart, repacking each component into a box (one that I would have had to BUY because the one it came in was pulverized in shipping), AND figure out how to get a 100lbs box, that doesn't fit into a regular car, to a shipping center BEFORE THEY WOULD GIVE ME A REFUND!!! They also refused to send me the missing parts OR replacements for the damaged parts, even after having the bike professionally appraised! They would ONLY accept my sending the bike back, at my expense, or I was screwed. Good luck getting a battery, because it's sold out everywhere- which makes this look like per-meditated fraud. Only AFTER I had already submitted all the legal paperwork, I had to PAY A PROFESSIONAL FOR, to PayPal (a process I started after a full month of wasting my time trying to negotiate with ADDMOTOR staff)... did they finally offer to pay for return shipping, and have a courier come get it. But then PayPal's automated response to my case, decided that I would have to return the bike, at my expense, pay for insurance, AND pay for signature delivery (which ADDMOTOR didn't even do for me- they just had the destroyed/looted box left in my yard until I came home). Since PayPal made that outrageous determination, they stopped communicating with me altogether. I've reported this criminal company to Better Business Bureau (THEY ALREADY HAVE A FAILING SCORE), and still they refuse to honor their warranty OR their own emails. I may have no choice but to take legal action, or have them ROB ME BLIND. They need to go bankrupt- they are thieves and grifters.