addmotorReviews of addmotor.com

We purchased two of the M360 trikes in July 2022 and now need to replace the brake pads and we have tried for over a month to contact the company to get the parts and no one will respond to our emails or messages left by phone. My last email even stated that if they did not contact me (and I have tried three or four times and given them plenty of time to respond) that I would post bad reviews and that didn’t even prompt a callback or an email.

Buyer beware. Return policy stinks. Bought trikes and don't feel confident riding them. Felt like you were going to fall over while riding them. By the time you pay a restocking fee and return shipping its hefty.

Thie company should be called Badmotor! My Grantan trike cost more than $3000.00 and only worked about two months! Ii got caught in the rain while riding twice and it needs a new motor and controller, almost $1000.00 . Admotor voided the warranty. This company will do and say anything to avoid warranty repairs, they are about sales with the worst customer service you can imagine!! Do not buy an Admotor ebike!

My husband has had nothing but trouble with his bike. With less than 100 miles the digital display and odometer quit working. It has been at a professional repair shop for months. Addmotor has requested parts be shipped to them for repair, and returned to the shop someone else's bike parts (not compatible) they requested the wheel and later returned it damaged, stating the wheel didn’t need to be shipped and required me to purchase a new wheel. I don’t see them stepping up and making it right. I encourage you to look elsewhere for an electric bike. They ship FedEx and most packages are damaged too. It has been in a repair shop for six months out if twelve. The warranty expired last week. The product is substandard and repair department is worse. Purchase something with better reviews! Update: On 11/16/23, after going back and forth with them, we purchased a new rim. It arrived today. Unbelievable! They sent us someone else's used rim with a broken motor attached! My broken LCD (the only problem I started with) has not been returned to me and probably won't. Now, I have someone else's broken motor, a broken rim, and no LCD at all. I have so many new issues, and they don't care. These people are incompetent and unreliable. Run the other direction fast!!!!! They switch good parts for bad. The bike shop I am using has been in business for decades, and they have never seen anything this bad. I went to the Better Business Bureau for Addmotor, and they have rated them an "F" business with many complaints. 11/17/23, Sir, your response is rubbish. You don't sell new parts, you swip-swap parts and make matters worse. There isn't a customer service department.

I would love to share my experience with Addmotor trikes, but due to putrid business practices, it is impossible. Impossible? It's impossible because it is impossible to call them to place an order or ask a question. ZERO customer service.I was ready to buy, cash in hand, and gave up after 2 days of being transferred to a machine every time. This is there default position. No other options available. They never, EVER, answer phones. Leave a measles, we'll get back to you, even when you want to purchase and need to speak to someone first. I refuse to do this for may $3000.00. Also, a stooge can realize that you are at there mercy if you need after sale service. There is even a message on what to do if you need service... email tech support with proof, pictures, etc. Sure pal, I'll get right on it. What ass holes. No chance they get my money. Too bad, I liked the product. The irony of this is that in reality, are excellent sales people. The problem, is that they just sold a Worksman trike. Have a nice day.

I have two Addmotor bikes. But, now that they are a couple years old and need parts/service. I have discovered that Addmotor does not even have a support section on their site. There is almost no documentation and they just throw they hands up when asked. This is purely a sales organization. Too bad. I have RAD eBikes too, and can always find great support info online.

Ordered a bike priced in Canadian dollars when they billed it they charged me almost $200 more. They try to say it was a currency fee or other fee by the bank which is 100% a lie on there part.

UPDATE 8/30/23: Addmotor DID NOT inform me of the change, I was on their site on 8/14/2023 checking for shipment updates, that's how I learned of the change. I called THEM. Yes, they did refund my money, which is what should happen. Their customer service is terrible , as I said. They are only replying to this review because it is causing them problems. The same review on Google has 10,000 views. ADDMOTOR, IF YOU WANT TO HAVE A GOOD CUSTOMER BASE, THEN START TREATING YOUR CUSTOMERS WITH RESPECT. AMERICANS WANT TO SPEAK WITH AN AGENT WHEN THERE IS A PROBLEM OR QUESTION. Your product may or may not be good, but the way you operate is needs a whole lot of improvement. My review stands. Addmotor Bait and Switch. I ordered the new E310 on August 8, 2023. Previous emails from the sales team and onsite stated that the tires were 4" wide and 20 in rim diameter. Today, August 15, on their site, the wheels are now listed as: 2.4 inches, 20 in. diameter in front and 18 in. in rear (see photos from Addmotor website on Google reviews). I went to the chat with the sales dept. and they said "sorry for the inconvenience." They offered me some free gifts to make up. I told them that was not commensurate with the problem they had caused, that Addmotor sold me a trike with false information. They offered another folding trike at $100 off the price of $2,999. I told them they were selling that trike several weeks ago for $200 off. So they offered me $200 off, I said they should make up the difference and they refused. No resolution from a company that advertises and sells one thing and then switched it after I purchased. No help from Addmotor; they offered me "free gifts", I said no. I think the public needs to know about this. I compared an earlier photo of the trike with the current webpage photo and you can see the difference. Buyer Beware!! Terrible customer service. They don’t return your phone calls. They didn't even bother to notify us about the changes. This mess up is simply an “inconvenience” (their words) for Addmotor. They do not respect or care about their customers. I think the public deserves to know.