addmotorReviews of addmotor.com

Bought a GrandTan M340, $3000 dollars and it didn't even last two years!!!! Their customer service is just as bad as their product. I sent them a video to help lock down the cause. They basically wanted me to replace every major component on the bike. They didn't even know how to troubleshoot their own product. They never let me know the price of the parts. BUYER BEWARE! BUY AT YOUR OWN RISK

I bought a Grandtan turbo trike about 18 months ago. I have put about 3300 miles on it and might have been a big advocate for this company if they had ANY customer service. First is this trike will eat through chains and cassettes every 1200 miles or so. Not really that big a problem except they wont stock these parts and they often take 60 days or so to receive From China. I have had 2 brake handles and the seat break. Currently the motor has gone bad and its out of warranty, so another $800. Big problem they dont stock this, another 60 days my trike is a paperweight. There is no customer service. You cannot talk to them on the phone and emails for service often take 4 or 5 days to respond. I asked them to call…crickets. If I had a company selling $3500 e-bikes and someone said their motor was broken, I would have one in the mail that day. There is almost zero customer service and they simply don’t seem to care. Funny though, when you want to buy, they respond quickly. If you want a dependable ebike for daily rides, run dont walk away from this company as quickly as possible,

I bought a GRANDTAN TURBO Trike online from Addmotor. I had only ridden it twice and had 11 miles on it. Then I had to undergo cancer treatment and didn’t get to ride it for a while. When I did go back to ride it, it would not go. I contacted Addmotor and they said it was one month out of warranty and would do nothing for me. So I took it to an authorized dealer and repair service center. They checked it out and said that everything that is wrong with it is Addmotor defect. The dealer contacted Addmotor and they would do nothing to resolve the situation. I’m totally disgusted. I paid over $3500 for this trike and it won’t work. Addmotor sent me a defective trike and will not stand behind it. Their customer service sucks. Whatever you do, do not buy from Addmotor online. whatever you do don’t buy one of their trikes online.

I first Purchased the 310 CityTrike online at Addmotors website Its specs and price was better than competition. It arrives and was easy to assemble. I had a few annoying problems: Hand Break need Contant adjusting, had to shorten cable, Display freezes when battery is low or at +90 degrees, Seat till adjustment need constant adjustment, Will not start after unlocking hand brake. Giggling hand brake fixes problem, Battery will not start if less than half charged, must keep charged. This trike is unstable in any downhill turn, need wider wheelbase. Distances on a charge are about 1/2 what is claimed. I cannot see how any customer would be satisfied with this product!!!

I bought a cargo basket and zippered liner from addmotor. Two separate purchases on two different credit cards on two different days. The basket came first. It was a much smaller size than advertised. When I alerted them to their mistake the response was "thanks for letting us know". No offer was made to replace. Within several days I got fraud alerts from my credit card companies. The two cards I had used to purchase the basket and liner had been used in an attempt to purchase airbnb, Aero Mexico and concert tickets. One card was brand new and had very few purchases made on it. After the subtle but rude and completely unhelpful responses I got trying to get what I paid for, I was subjected to fraud. I'm 67 living on very little income. It seems apparent to me that someone in the addmotor company is a criminal, preying on old people and everyone who is unfortunate enough to try and do business with them.

Spammer nightmare. Months and months of constant spam after making a simple inquiry. Looks like if they paid as much attention to customer service as they do spamming, they would be a success. Only a blithering imbecile would do any business with these fools.

Scott, the previous reviewer, is absolutely correct! This company is a sham with SCAMMERS! They had no problem immediately taking my $2000+ for their hypothetical new (but even now, yet to be released) SPYTAN Etrike that they said would be delivered shortly (that was months ago). After not hearing a peep from ADDMOTOR for weeks, I finally reached out and asked when would I receive my etrike. They said there was a delay that was not their fault, and the new etrike would be delivered mid- to late May. It's now late May, and still no etrike or a single communication from them. So, yesterday, I had to reached out again, find out where's my etrike. Now they say there is ANOTHER delay, and the etrike will not be delivered until mid-to late June. I asked, "Why the continual delays"? You won't believe this... but they actually said the delay was because of the "upgrade" they added to the new etrike - A WOODEN BOARD ON A FRONT BASKET FOR YOUR PET TO RIDE WITH YOU! I am not kidding! They had the audacity to tell me that all these etrikes that have already been purchased in-full MONTHS AGO (mine included) were delayed because the company decided to make this "upgrade". First, I didn't ask for the "upgrade" and do not want the "upgrade". Second, I didn't purchase this etrike with the "upgrade". I want the etrike I purchased. Third, I don't even own a dog that small to ride on my trike, and if I did, I would not think it very safe to do so. Yes, they have pictures of the new "upgraded" SPYTAN etrike on the website with the small pooch and the dog's leash tied to the etrike. Check it out for yourself! Does that really make sense? Would anyone really tie their dog's leash around a bike? Picture it. As an avid pet lover, I don't think there are too many good pet owners that would consider carrying their tiny pooch around on their etrikes on a wooden board with no front. Right, now front side to the basket. We care more about our own and dog's safety. This whole experience has been a debacle! I agree with Scott in that the company's "spokespeople" could be eBots. I used the Chat feature on the website (and have copies of all the "conversations") and the responses are vague, they do not use proper English, and only string you along, I guess, in hopes that you will eventually stop communicating because it is so frustrating. You cannot get an honest, straightforward response from them. Interestingly, they put new pictures on the website supporting their claim of this "upgrade". Do I believe they are doing this? Not a chance. I flat out asked if any of the SPYTANs have been delivered to a single person, and they said no. Maybe the next delay will be caused because of "Upgrade v. 2" which will be a wooden board in the back with an open-backed basket for your grandmother to ride with you, or a cheap plastic windshield to save the rider from bugs! But, I'll bet you it won't be things like needed side mirrors! I've strayed from the main point: Addmotor is untrustworthily, at best. I think they are THIEVES! Imagine all of the interest they are earning on all of the tens of thousands or hundreds of thousands of dollars they have without producing a single SPYTAN for a customer. They will likely respond to our reviews in the same manner they did to the others that they could not find my order or don't have enough information to help. So, convenient for them. My guess is there are too many of us they've scammed that they need the excuse, and they hope others reading these reviews will think Addmotor is sincere. They are not. What I would like to do is 1) INFORM THE WORLD about this horrible company (that has an "F" rating by the Better Business Bureau which another reviewer pointed out - oh, how I wish I had know that); 2) CONTACT THE CALIFORNIA ATTORNEY GENERAL'S OFFICE and file a complaint, and 3) get together with all of the other people that are still waiting on their etrikes and filed A CLASS-ACTION SUIT AGAINST ADDMOTOR! Is anyone willing to join me in trying to get the word out about this company? Does anyone know a news reporter that would like to carry the story? I'm pleased that a few reviewers had a good experience with Addmotor. Good for you. But, the rest of us are out money, a ride, and planned events with the Addmotor etrike we already bought. Add on all the frustration they caused and are causing, and the waste of time and money of decent, hardworking human beings with better things to do than try to track down where is the brand new etrike we purchased months ago! BUYER BEWARE OF ADDMOTOR! DON'T DO IT!

I wish i would have researched this company better. I got fooled by the YouTube reviews and forgot that they are being paid or receiving free products and discounts to say good things. Big mistake. I am currently in a dispute to try and get my money back. Seniors beware. Addmotor has NO customer service skills. And they don't care. Their replies are generic and might be auto generated responses. Their shipping statements are misleading and false. Once they receive your money its too late. Their stall tactics begin. Don't expect an explanation or apology. They have no problem lying about shipments. I now have to wait, who knows how long, to get my money back so i may purchase from a legitimate company....Hey Addmotor, Young people may say, "Oh well, i guess i will just have to wait."......Old people say, "YOU LIED. I WANT MY MONEY BACK! Seniors beware.