Anthony L.
If I could give them fewer stars I…
If I could give them fewer stars I would If they say 2 weeks they mean 1 month if they say 1 month they mean 2 months IT is now Sept 19 - and we are still waiting on Jerseys ordered in the first week of august Adding to this review - we ordered 12 jerseys on August 7 and received them Oct 3 - far cry from the two week turnaround they claim on their website
Response from Addix SportswearOct 6, 2022
Hello Anthony, We are very sorry about the delay and understand the frustration; however, we feel that we have clearly messaged the fact that there would be delays throughout the process. As you probably know, our factory moved from Michigan to Florida in late July and early August. From the website banner to the initial order, to the continuous updates; our team has done a great job of being upfront about the realistic turnaround time. Unexpected events like Hurricane Ian and electricity issues did push those dates back a few days—but our production team has been working 7 days a week to catch up and deliver the high-quality products that we promise. We will soon be back to the industry leading turnaround time that our customers know and love—but the transition has presented challenges that we are working through. We will continue to be very clear with our customers on turnaround time until then. -Zach