Add-On DesignReviews of add-ondesign.com

Ordered on 6th December delivery timescales on website said would be in time for Christmas 5-15 days... they still haven't sent it and guess what ... they are in China !! Would be surprised if anyone has literally ever received in 5 days ! Told them to cancel and refund as will be no good to me after Xmas but they keep thanking me for my patience which ran out quite a few emails ago !!!! DON'T LIE AND YOU WONT GET BAD REVIEWS ! Scammers !!! Out of principle I would massively avoid !!!!

Made an order 15 days ago, still not even been shipped! Their website clearly states 24 hours to ship and 5-14 days to receive. 5 days ago they blamed it on the courier not collecting and escalated it - and here we are, still no update and the ‘courier’ hasn’t collected! Note: I do have a tracking number but for 15 days it has said ‘Parcel info received’ and that’s it - so somewhere along the line there is miscommunication or just plain incompetence if it has also happened to others…

Awful company , charge for express delivery , still NOT received 7 days later , still waiting !!!,, they blame courier when you finally get a response .. heads up , most items anyway are available on ebay / amazon half the price!! disgusting customer service / refuse to issue credit ... Beware - and purchase elsewhere !! would you belive this ...took 2 years.. yes 2 years for a response Reply from Add-On Design Updated 2 days ago I apologize for the frustration, SenShi. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to addondesigninternationa with your order #. I’d like to resolve this for you personally.