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Add-On Design (add-ondesign.com) has 77 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Showing 43 reviews with 1 star · Clear filters
Ryan
Complete scam. Units do not work and do not fit. No reply from customer service email and no number
Response from Add-On DesignApr 12, 2026
I apologize for the frustration,Ryan. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Dave
If I could give this company a negative 5 stars I would. I ordered 5 trackers and they sent the IOS version. After repeated emails with customer service they finally gave me ship back info. I shipped all 5 with tracking number and they were received. This was over 5 months ago and still no refund. NEVER do business with this POS company. They are the absolute worst! I get no more correspondence and I have asked to speak to someone with authority and still no answers! Don't ever do business with this company.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Dave. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Bob
Bought the tracking devices (order #15849), total garbage, do not work. Tried writing the company, they get a sudden case of amnesia and ignore you.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Bob. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Biggy B.
Not worth even one star.. Compays a fraud.. they advertise 2 pack tracker then send you one.. Absolute joke of a company.. PLEASE AVOID
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Biggy. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Sean
I brought 2 trackers off Add ondesign and only received one and the one that did come was faulty. I reached out to the company regarding this issue on the 08/09/25 and till current 16/10/25 the issue is still unresolved, they ignored emails, gave excuses and out right refused to refund the items. Or help to find a solution. I had been forced to dispute the funds and I would advise no one to go through with any purchases with this company.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Sean. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Rob H.
No magnetic cases as advertised. One tracker not fit for purpose. Dragging out a refund or exchange. Really not a very reputable company, selling cheap products that don't work then refusing to exchange or refund. Best way they can improve is by no one buying from them and them going out of business.
Response from Add-On DesignApr 12, 2026
Hi Rob. I've reached out to you via email regarding this. For further assistance, please contact us directly at [email protected] so we can properly look into your case and resolve this for you. We take product quality and customer service very seriously, and we’d like the opportunity to make this right.
Duncan F.
Bought 4, yeah they are cheap Chinese Google Knockoffs. Received no magnetic case as advertised. Stay away...Wish I had of come here first.
Response from Add-On DesignApr 12, 2026
Hi Duncan. I’ve reached out to you via email regarding this. For further assistance, please contact us directly at [email protected] so we can properly look into your case and resolve this for you. We take product quality and customer service very seriously, and we’d like the opportunity to make this right.
Squirtle
Scam. The trackers don't even attempt to work. They just make a noise and are never designed to connect. I got both Android and Apple type. Both did not work. When I complained the company gave all kinds of BS excuses like "make sure your phone is charged". Then refused to acknowledge my email.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Squirtle. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.