Adams PolishesReviews of adamspolishes.com

This is my FIRST and LAST time ordering from Adams Polishes. I ordered several foam detailing pads from Adams on November 1st and 12 days later still have not received them. I am located just north of Orlando Florida and according to their DHL tracking number it arrived in Orlando on several occasions only to be shipped somewhere else again and again. I read that their turn around time was Great! NOT SO! IN FACT IT'S THE WORST EXPERIENCE I EVER HAD. And as far as their Customer Service goes. It's just as bad. They didn't even want to hear about my problem. I suggested they get a different carrier. I also ordered 2 of their finishing pads, on a different date, from Amazon they called me and said they had no number for the address and the carrier couldn't deliver it. I contacted Amazon and in fact they had the correct address and Amazon sent them the address again. Amazon stated it should arrive by the 18th. At this point I'm not sure if or when I will be getting my orders. NEVER AGAIN! There are other car detailing companies out there whose products are just as good if not better and less expensive. These 2 purchases from Adams have caused me nothing but aggravation.

Made a reasonably large order and so far it’s taken 4 business days to print a label. In the world of Amazon I find it fascinating that companies with near-zero logistics experience still exist. They really need to step up their game to play ball. Additionally they charge $7 shipping for Amazon purchases from their store. They make good stuff, just need help operating a business in today’s world.

Love the products, but not the support. I made 2 orders on their websites within 2 days. They decided to send the 2 orders within 1 FedEx tracking number, which is ok. But it then appeared that there was a Master tracking number and the general one. I was delivered with a general one. But for my persnoal reasons I wasn't the one who received the package and the person who I asked to do it is not allowed to check the parcel. Yet Adam's don't know what's in that parcel! They say we don't have such a tracking number and don't want to do anything

I love their products and have used them for years but recently I had an issue with a product. No problem. I reached out to their customer service and to my dismay, HORRIBLE customer service. They are rude, and quick to blame the customer instead of offering any kind of advice or anything useful. Just point the finger and move on. Customer service is just as important as the product itself. I will be sadly replacing Adams in my shop with a company that has both a good product and good customer service to stand by it. Sorry Adam.

Product is good, delivery time sucks! They don’t seem to care. Ordered a product on the 14th of the month, didn’t get it to the 25th, that was with 3-5 day shipping chosen! How can you operate a company like that! Don’t waste your time!

I really like your product. All of the products I’ve used such as window cleaner, detailer, ceramic coating and many different towels all worked out greatly!

I have tried so many detailing products,... However, these are the worst by far. Make a wise decision: Do not buy!

Great products, if they have them in stock AFTER ORDERING.. Out of five orders I’ve placed, twice they are all of the sudden out of stock even though their website states exact numbers of “in stock”items. Don’t expect to have what you order to actually ship. On a second note.. ABSOLUTELY TERRIBLE AND UNFRIENDLY CUSTOMER SERVICE! Don’t expect much! Except for rude sales people who expect you to know everything about their products. They make you feel like you’re inconveniencing them. All they care about is volume not customers.